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"Tackling new projects takes a lot of time and effort. But with cbanc, this is a solution that gives me real work savings. Using the cbanc Network doesn't take up my time, it gives me my time back."

Rich Moldenhauer
Flagship Bank Minnesota

 
 
Debit/ATM Card Dispute Questionaire
Contributed by:AVP‚ Retail Banking/Branch Operations
Asset size: Bank with under $250m
Location: Midwest
Description: This is a required form for all Reg E disputes that are accepted by clients. It has been invaluable in figuring out whether we're dealing with friendly fraud or an obvious case. One word of advice if you decide to use this packet, have the client complete as much of it as possible without staff intervention. People are much more inclined to answer truthfully as opposed to giving a response they think you're looking for.

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MORE PEER CONTRIBUTED DOCUMENTS:

37 Documents 62 Answers 7 Exam Watches 83 Vendor Reviews

Debit/ATM Card Disputes Review
Asset size: with under $250m
Description: This Debit/ATM Card Disputes review has been written to review the dispute fraud claims for our credit union. It is a useful tool to ensure all necessary documents are included in a Debit/ATM dispute claim.
Compromised Card Letter
Asset size: with under $250m
Description: Sample letter we use to send to our debit/ATM cardholders when we are notified of a compromise from our vendor.
Offsite ATM Probability Analysis
Asset size: with between $500m - $1b
Description: Spreadsheet designed to analyze off sitre ATM profitability.


RELATED QUESTIONS AND ANSWERS:
Q
ATM Recommendation
Asked by:
Asset size: Bank with
Location:WI

Is anyone currently using a through-the-wall ATM in their Financial Institution that is not made by NCR or Diebold? If so, are you pleased with the service and quality of the ATM?
A
Answered by:VP, ‚ Lending/Credit/Loan Admin
Asset size: Bank with under $250m
Location: GA

We have used Triton thru walls for 6 years with good success. They are easy to work on an...
Q
Debit Card Dispute Checklist
Asked by: AVP,‚ Audit
Asset size: Bank with
Location:NC

I am looking for a checklist or questionnaire that our branches can use when a customer has a debit card dispute due to lost or stolen card.
A
Answered by:AVP, ‚ Back Office/Deposit Operations
Asset size: Bank with under $250m
Location: WI

Here is a list of questions we use. We actually documented the questions that our previo...


RELATED EXAM EXPERIENCES:
FDIC - IT | January 2012
exam experience posted by a Audit from member with under $250m in assets
Unlawful Internet Gambling - wasn't aware that was an IT related policy.
FDIC - CRA | January 2014
exam experience posted by a Compliance/BSA/Legal from member with under $250m in assets
Garnishments with Federal Benefits.
FDIC - BSA/AML | June 2012
exam experience posted by a AVP‚ Compliance/BSA/Legal from member with between $500m - $1b in assets
About accounts with multiple debit cards (more than 5) and how we monitored and documented the monitoring.

RELATED VENDOR REVIEWS:
Debit/ATM Card Processing
Shazam
Credit & Debit Card Processing
Heartland Payment Systems
Debit Card Processing Middle Ware
IDP
Instant Issue Debit Card
Datacard
Debit Card Program
InterCept Switch

 
 

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