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Rich Moldenhauer
Flagship Bank Minnesota

 
 
Teller Policy and Procedures
Contributed by:Compliance/BSA/Legal
Asset size: Bank with under $250m
Location: Southwest
Description: Teller Operating Policy and Procedures is 21 pages long. It was written to give clear and percise guidance to tellers regarding acceptable practices. This document has also served as a tool for measuring performance. Great for tellers that are new to the field.

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MORE PEER CONTRIBUTED DOCUMENTS:

54 Documents 98 Answers 140 Exam Watches 14 Vendor Reviews

Cash and Negotiable Instruments Procedures
Asset size: with under $250m
Description: Teller cash procedures
Over and Short Policy
Asset size: with under $250m
Description: Teller Over and Short Policy including returned items.
Teller Cash Procedures
Asset size: with under $250m
Description: I have attached the table of contents covering the teller cash procedures that may be of interest to you.


RELATED QUESTIONS AND ANSWERS:
Q
Procedures for tellers to identify suspicious activity
Asked by: SVP,‚ Compliance/BSA/Legal
Asset size: Bank with
Location:OH

We recently had State Safety & Soundness Examiners at our institution and although our BSA procedures were acceptable, they suggested that we have seperate procedures specific to our tellers allowing them to better recognize suspicious transactions and the procedures they should follow. Does anyone have anything on this?
A
Answered by:SVP, ‚ Compliance/BSA/Legal
Asset size: Bank with between $250m - $500m
Location: TX

Anything strange or unusual can be suspicious. If it meets the strange or unusual test, i...
Q
Book of Business policy and procedures
Asked by: EVP,‚ Lending/Credit/Loan Admin
Asset size: Bank with
Location:KS

Our examiners are requiring us to add a Book of Business (insuance agencies) policy and procedures to our loan policy. Looking for an examiner tested policy and procedures.
A
Answered by:President, ‚ President
Asset size: Bank with under $250m
Location: IA

I don't have a policy for financing insurance agencies and do not have any loans to insur...


RELATED EXAM EXPERIENCES:
FDIC - BSA/AML | August 2011
exam experience posted by a Compliance/BSA/Legal from member with under $250m in assets
Details as to what makes an account high risk versus medium or low risk.<br/>Detail procedures for customer service reps to risk rate a new account.
OCC - Compliance | November 2011
exam experience posted by a CEO‚ CEO from member with under $250m in assets
much emphasis on Reg O
FDIC - Compliance | June 2012
exam experience posted by a SVP‚ Compliance/BSA/Legal from member with under $250m in assets
Polices that do not apply to us. For example they recommended we have an E-sign policy even though we don't offer it at this time.

RELATED VENDOR REVIEWS:
Policies & procedures
HEIT
Consulting (Policies/Manuals)
Alex Information
Exec. Index Retirement/Split $ Policy
Clark Consulting
Teller Ticket Creator
Denhardt Solutions
OnTarget Teller Platform
Jack Henry

 
 

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