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in order to protect cash management clients and to comply with new FFIEC guidelines, what type of out of band wire authorizations are you offering? Which are you requiring? | | | | |
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Our IT auditor keeps asking how we are monitoring online customer transactions to ensure they are not being compromised. I am just wondering how anyone else who uses Q2 and Metavante is managing this issue. | | | | |
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WE are an FDIC bank. We are non hmda but I have had someone tell me we have been keeping a "Fair Housing Log" since the beginning of time it seems :), that is actually the one that the OCC has put out. They are saying they get conflicting info. One says we dont have to keep this we are not HMDA and not OCC bank. The other says yes we have to because someone back in 2002 started this and said we must. Examiners have never asked to even look at it. What is the answer??? | | | | |
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We need a written succession plan that is being required by our examiners. | | | | |
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Our examiners are requiring us to add a Book of Business (insuance agencies) policy and procedures to our loan policy. Looking for an examiner tested policy and procedures. | | | | |
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My bank will be offering investment products and insurance products through a 3rd party broker arrangement. Bank employees will strictly do referrals and receive nominal compensation.
I am looking for a good Policy Program that outlines:
program features, addresses risks, contains a summary of procedures, addresses the scope of the third party, and procedures to monitor the third party broker. | | | | |
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As with many bank holding companies and subsidiaries, we became an OCC regulated financial institution this past year. As a result, we need to make changes to certain policies. One particular document we would like to bring current to meet OCC and FRB requirements is our Dividend Policy. Rather than recreate the wheel, would any OCC/FRB institution like to share their document as an example so we can craft our own document (of course, please scrubb financial data from yours as we would use ours in their place). | | | | |
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I am looking for a more Automated Accounts Payble Software from the point of scanning in invoices,information from the invoice uploads into the data base, to sending for approval and then cutting checks. Any suggestions? | | | | |
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Does your FI allow legal entities such as partnership, LLC or corporations to use Bill Pay?
Do you allow payments to the IRS, or any state, local or other government agency?
Do you limit the amount per bill pay transaction? | | | | |
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Does anyone have a Hold Harmless they use for their business customers that process online wires and request to approve their own wires instead of having another user approve them? | | | | |
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Our FDIC IT Examiner is asking us to provide a Virtualization Risk Assessment. We went virtual back in 2010 and did not do a risk assessment at that time. I am trying to back into one now but wondered if someone had a template that they would share. Thanks. | | | | |
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I have a client that clears ACH with the Fed directly using our routing number. I am looking for a sample Direct Access Agreement to cover this scenario.
I have multiple Third Party Sender agreements that I could modify, however before I recreated the wheel I wanted to check to see if someone has a sample agreement for Direct Access. | | | | |
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Do you use virtual desktops?
If so, do you recommend it?
What vendor do you use?
Please list any challenges that you have or had and what the status of those are.
Does it work well for branch offices?
What kind of connections to the Branch offices do you use for virtual desktops?
Do you allow secure remote access from an employees home to a virtual desktop? (i.e.executives or all staff)
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Does anyone have an updated BSA/AML policy that reflects the new definitions for MSB categories and provider or seller of prepaid access. I could use some guidance. | | | | |
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We are looking to create a new virtual server policy for the IT environment to meet the hot topic demands of auditors/examiners. What are the key points or areas stressed within the policy. I think the security strategy is the biggest point surrounding the virtual server concept but wanted to see how others were modeling the policy. | | | | |
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We have been told Arta Deposit will be going away at the end of the year. If you are with Arta Deposit now who are you considering changing to and why? | | | | |
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I am looking for a checklist or audit form to do annual reviews of business accounts. | | | | |
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We are looking for samples of Commercial Credit Memos/Presentations. These are the write-ups that are typically presented to the Board and or Loan Committee for commercial loans. | | | | |
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Anyone with a good Wire Automation software? We would like to import our Fedline file into the software, have it run OFAC, match with the recepient name on our core (Harland Phoenix), and after approvals, post the wire to the account through an interface. Similarly, with the outgoing wires, I would like for our branch personnel to log-in and enter the wire request, print out a form for the customer's signature, then have the wire room review and approve the wire before exporting the wire file to Fedline. Some of this may be wishful thinking, but if you have found a partner/vendor that is offering most of this, please share the Vendor's name with me. | | | | |
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We are wanting to purchase software to integrate with our website to allow customer's to pick up their documents from our web site.
Please share your choice "picks" and if you have already done this, please advise what you would have done differently. | | | | |
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Anyone using Automatic Cash Dispensers or Recyclers from Glory USA that would care to share about the reliability and functionality of these machines? I am considering purchasing some of each type machine and I am comparing these machines to the ones from Talaris (DeLaRue) and trying to decide on the best overall option/company. I am particularly interested in servicing of the machines and rough estimate on the number of calls per year. Although not critical, it will be a bonus to me if you live in Florida. | | | | |
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Does anyone have a risk assessment template that they are willing to share. We are going through a RFP (Pre-conversion)for CORE and IP and would like to see if anyone has gone through this and is willing to share their risk assessment of this huge task.
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We request for copy of "Statement of Information" when we open a new deposit account for corporation. However, if they want to establish a credit relationship, we will request for a copy of the corporation's "By-laws". Is there a particular reason for requesting copy of "By-laws" in addition to "Statement of Information"? | | | | |
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We currently allow our commercial clients, if they are business owners or delegated account managers, to create and provision new users under their company's online banking account.
Recently we have started to evaluate the potential risks involved with this feature, especially if the account is compromised in a corporate account takeover scenario. We were wondering if other FI's were allowing or disallowing this feature, the reasoning behind the decision, and how their clients 'enroll' in this feature if it isn't turned on by default. | | | | |
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Looking to see if anyone has recently implemented CheckFree Bill Pay and ZashPay for their online bill pay provider.
Specifically interested in how you risk rated this in regards to AML Risk and being a Money Service Business Risk.
thanks | | | | |
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Good Morning-
Does anyone have a way in which they are tracking and revewing the new SOC1 and SOC2 reports that service providers are starting to send in. Maybe even a form that is used to review?
Also, it seems that those organizations that have NPPI are submitting a SOC2 Type 1 and not a SOC2 Type 2, how are you handling this with the service provider if one is not available.
Any help would be great. | | | | |
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Does anyone have a UDAAP policy that has stood up to inspection? We would be interested in purchasing for points. | | | | |
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We are interested in knowing what other banks are doing for password controls in Online Banking. How often do you require customers to change their password? What kind of strength do you require, and it is forced (such as requiring symbols, upper-lower case, # of characters, etc.)? | | | | |
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I would like Conflict of Interest Polcies to review. | | | | |
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Would you allow a Corporate account, or for that matter any account, to have a different name on their checks than the account name? If not, how would you monitor checks that are ordered from another vendor? | | | | |
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We are changing some of our checking and savings minimum balance requirements, monthly service charges and activity fees. We have never done this before so we are looking for a template of some sort or an example of what to send to our customers as a statement stuffer to disclose these fees properly. Thanks ! | | | | |
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Does anyone have a sample Mobile Banking RFP they would be willing to share? | | | | |
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Customers may from time to time request a letter of guarantee of funds to take to an auction or sale. A lender would approve the amount in the letter if there is a loan relationship. If there is only a deposit relationship how is an amount determined and how would the funds be held. | | | | |
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The lawsuit happy people are aggressively chasing FIs that do not keep ATM fee disclosures on their ATMs that fee non-customers. We have a pretty good system going on internally here, but I am struggling with how to monitor of offsite machines we have. It is suggested we inspect and document the machines daily. That’s easy for a machine sitting in the lobby or the drive thru, but not so easy for one that is across town at the hospital.
I was wondering how other FIsare handling fee disclosure compliance at offsite machines.
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We are curious which loan operating system everyone uses. We are specifically curious about automated compliance checks being up to date with compliance changes. This should be in reference to documents being created for the Secondary market product loan operating systems. Also please note if your loan operating system has been through an exam cycle. | | | | |
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Scenario is: New Customer - Loan Propect inquiring about a loan, what documentation do you require before having a credit department do the work to determine if customer is credit worthy?
Please say yes or no and why:
USA Patriot Act Form
ID Theft/Red Flags Checklist
Authorization to run credit bureau
Taxes
Financial Statement
Loan Application
Other | | | | |
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I have in place bonus incentive plans for my tellers and lending staff, but do not have a bonus plan in place for my bookkeeper and head teller. Does anyone have such bonus plans? I am also looking for examples of performance reviews in job specific categories: teller, bookkeeper, lender, branch manager, and bookkeeper. | | | | |
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A recent regulatory recommendation is that we:
"Conduct a periodic stability analysis of the entire deposit base, and document the factors contributing to customer stability identified in the analysis."
Anyone conduct such an analysis? If so, how frequently? What factors are documented? What has been regulators response?
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Looking for a plan with the following topics; Pretecting Bank Assets; Protecting Bank Reputation; Protecting Bank Sales and Market Share; Spell out Protocols to follow in case of an event crisis. Plan should also include inventory of items such as, what to do if CEO suddenly dies; employee defrauds co; employee defrauds customers; etc. I would be willing to give more points if you feel 200 is not enough. | | | | |
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I am looking for a form letter to send to vendors requesting the necessary information needed for vendor management. Just started with the bank and there was no formal letter to request information. | | | | |
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During our last audit it was recommended that we develop a process to follow when either an outside customer or internal employee is alerted to a data breach involving ACH transactions, this process needs to include a step to notify NACHA. Does anyone has a procedure they would be willing to share? | | | | |
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Does anyone have a source for record retention requirements, both state and federal?
We are located in the state of Illinois. | | | | |
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Does anyone have a refund policy or more specifically a "refund chart" if you will? The chart would have the various types such as "NSF Fee" and across the top of the chart would be reasons for possible refund, example "bank error". The corresponding answer when checking the chart with the block in which they intersect would state "yes", meaning a refund of the NSF Fee should be made. Reasons for refund might include "first time OD", small check amount", etc.
These decisions seem quite simple but in many case refunds are made when they should not be and vice cersa. Any rtefunds charts out there? | | | | |
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Is anyone using the USA Patriot Software. Would like some comments on the use and value in relation to cost. | | | | |
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Looking for a policy and procedrues for when purchasing a loan and what due diligence is completed upon receiving it for review.
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We used to have our own internal audit program and recently went to an outsourced internal audit function. I am trying to find a policy that will address outsourced internal audit. We are a $100 million asset FDIC regulated bank. Our external firm does a audit risk assessment then plans the audit around it on an annual basis. | | | | |
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We are re-evaluating our Cash Items procedures since they have not been changed in years. I am interested in what kind of items your institution is currently placing in a Cash Items account and why. Do you require customers/members' account numbers on the back of cashed checks? Do you have any procedures you are willing to share? | | | | |
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What type of internal control structure exists at your institution for cashier's checks? I am specifically trying to determine how other banks are handling signing limits and monitoring adherence to set limits, if any.
The other area I need assistance with is official checks that have been outstanding for a long period of time-what do you consider a long period of time, and what do you do about those checks over the threshold?
Any other internal control procedures you are willing to share are welcome. | | | | |
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How can we comply with the following part from the FFIEC Authentication Guidance on Customer Awareness and Education:
-An explanation of protections provided, and not provided, to account holders relative to electronic funds transfers under Regulation E, and a related explanation of the applicability of Regulation E to the types of accounts with Internet access.
How can we incorporate language to meet this requirement into our customer education material? | | | | |
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I was approached by our CFO and asked what we can do about collecting the remainder of a service charge? What she meant is for example a DDA account with 3.00 in it has a service charge come out for 10.00 but since the service charge cant overdraw the account we can only get the 3.00 and lose the 7.00 of income. Now say the same night their is an ACH deposit to go on that account for 700.00, can we now take the 7.00 that was the remainder of the service charge and if we do this are we okay as long as it is spelled out in the account disclosure for example. ANd if so would it only apply to account being opened from now on as they would be the only ones to get the disclosure with that information in it as it is not in there at this point. Whew.....I would appreciate anyones take on this.
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At a BSA conference last last year I learned about several changes that will take place when FinCen's new CTR and SAR requirements become mandatory. I remember that one of the things that will be added is the NAICS code. We don't current enter that into our core and I am beginning to worry about how I will provide that. Are there any other new items that anyone is aware of that BSA Officers should be preparing themselves for, even at this early date? | | | | |
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Generally, we do not cash checks of any kind for individuals who are not bank customers.
I now find myself with a new issue since the federal and state government have gone to paying benefits via prepaid cards bearing the VISA or MasterCard Logo. We are experiencing a high volume of Cash Advance requests each time these cards are issued. As I understand our agreement with our vendor we are not allowed to impose a surcharge for a cash advance. I would be interested in knowing how other institutions are handling this issue. | | | | |
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We have received a State Tax Levy for a customer. My question is this: Our system shows pending presentments (a credit or debit is going to be presented that day which won't post to the account until the end of closing for that day), do we take into consideration that those debits or credits should be taken into consideration when figuring the amount that should be paid to the levy if total funds were not available, or do we just take the amount that was in the account as of opening that day? | | | | |
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We are thinking about opening up the option of additional principal payment for loans. The process is different logic than our customer base is used to and I we are thinking about adding verbiage to the page to assist the customer.
Does anyone on Q2 online offer this loan option and did you need to add assisted verbiage to explain to the customer that the additional principal amount needs to be contained within the transfer amount?
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I am looking for loan review training. Is anyone aware of a training program and/or manuals that would provide guidance, work papers, etc.? | | | | |
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Our bank pays the closing costs on home equity loans. Would the loan be considered "no cost" if there is a recapture agreement whereby the borrower would have to pay the costs back if the loan is paid off within 3 years?
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What type of incentives, if any, does your institution provide to its employees for volunteering personal time for activities or service to your community? | | | | |
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Have anyone seen a marked decrease in the volume of ATM deposits as a result of rolling out remote deposit? If so, over what period of time? Did you consider removing the depositors at the ATM when you initiated remote deposit to decrease costs associated with deposit retrieval? | | | | |
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I'm a BSA Officer and I am trying to decide on what to do for my annual training. Does anyone have any recommendations? | | | | |
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Does anyone have the conceptual framework of a mentorship program they would be willing to share? | | | | |
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I am in the need of a job description for a BSA Officer position. I could really use it ASAP! If anyone can provide one so I may use it as a starting point I would really be greatful.
Thank you! | | | | |
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I am looking for members to share their Mortgage Loan process with us. Specifically, from the first point of contact with the client, through the application process, approval, documentation, and finally closing. Also included should be any operational and compliance issues affecting the process. Thank you. | | | | |
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Does anyone have an examiner approved form for documenting the writeup of your BCP/Disaster Recovery testing processes? I am looking for a document that I has the same format to write up each of our annual tests in a way the examiners will approve of. | | | | |
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Do you require unmarried applicants who apply jointly for a mortgage loan to complete separate 1003 applications, or do you allow the applicants to complete one 1003? | | | | |
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In light of all the changes to fair lending, how many of you are currently utilizing a small business rate sheet? | | | | |
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How do your institutions handle two signature required accounts? If you offer the service, do you have an agreement on file and what responsibilities do you take on for your customer? | | | | |
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What programs/software packages or other methods are other banks using to manage/track other real estate and other assets? | | | | |
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Does anyone have procedures for an off premise ATM (>50 feet from a branch) that accepts deposit and sample signage language addressing when you will make funds available if you collect the deposits 2 or less times a week? | | | | |
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When calculating the initial deposit for an escrow account, is the aggregate adjustment on the HUD supposed to be added? We have a loan with insurance ($1,032) payable in November and taxes ($513.60) payable in April. The computation year started in December. I've used the Escrow Verification form on the BOL site, and it's saying the initial deposit should be $257.60, which is the 2 month cushion we selected. The loan assistant added the aggregate adjustment amount from the HUD ($299.60) to make the total initial deposit $557.20. Is this standard practice, and if so, what part of the reg does it pertain to? | | | | |
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Does anyone have a comprehensive checklist used when acquring, merging, or converting another institution? This would likely be a whole bank acquisition as opposed to a branch. Preferred document will encompass all areas to consider, such as required applications, notification to customers, data processing conversion, marketing, HR, IT, etc. | | | | |
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Does anyone have a Mobile Banking Policy/sample that they would share? | | | | |
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We have recently gone real-time with our debit cards and I was wondering how others handle fraudlent items that are memoposted but have not yet actually cleared the customers account. These items can sit out there for a few days depending on when the originator actually processes the items. I have had a few that have never actually posted to the customers accounts.
Do you go ahead and give the customer credit even though the items hasn't actually cleared, Do you delete the memoposted item and put a stop pay on the system so the item never hits the customer account? I'm just not sure on the best way to handle these items. | | | | |
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We are planning to prepare a Product Matrix to use as a reference sheet for FSR's and other bank staff - would not be published for customers. We initially want to capture all of our Retail Deposit products and then expand to our Loan, Cash Management and other products. Would include features, benefits, costs, restrictions, minimums, etc.
Would anyone be willing to share a template that they have used or created? If you have something you'd share I'd be willing to offer points. Thank you! | | | | |
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We recently closed a loan that required an escrow account. For whatever reason, a tax payment did not fall within the initial escrow computation year, so the only disbursement indicated was for insurance. However, the escrow payments were determined using both the insurance amount and the tax amount from the previous year. Is this permissible under the reg, or does this count as pre-accrual? Any help is appreciated. Thanks! | | | | |
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We are in the process of re-structuring of our after-hours support.
I am looking for procedures to set a clear understanding of after-hours emergency and contact protocol. Below are two questions for clarification.
1.) If you ran into a problem over a weekend or after normal business hours, what’s the process and the resolution?.. i.e., do you have a toll free number to call, how long do you typically have to wait for a response (if any over a weekend)??
2.) How are the techs compensated for fixing the issues occurring after hours or over a weekend (company cell phones, extra pay for weekend/calls)?
3.) How many people cover the support process that is currently in place?
We are trying to restructure our process and so we’re looking for ANY ideas…. Any help would be appreciated.
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I am very familiar with Q2 Central and Online Banking system. However I am wondering what reports banks and credit unions look at and review for auditing and risk management purposes. I would like to know the information you are looking at and how often you are reviewing this as sort of a "BEST PRACTICES" review. | | | | |
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I have been notified by the FDIC of an upcoming HMDA elvaluation or Fair Lending exam in January 2012. I have been told this is a new exam and my compliance exam will follow in March. Is anyone in the network familiar with or had this type of exam? | | | | |
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We are in the process of comparing Square 1 Credit Suite and Webequity. So far I like the ability of Square 1. It interfaces with our systems (Sparak and Laser Pro) and seems to have a good credit presentation platform. Web Equity has less interface capability and may be more difficult to set up, but it has a more comprehensive ALLLs section. (Square 1 does a FAS 114 analysis on collateral dependent loans only. However, Web Equity assumes all our cash flow dependent impaired loans are on non-accrual.) We have not yet experienced Web Equity's portfolio stress test capability, but Square 1's has not been implemented.
Learning of your experience with either system would be helpful. | | | | |
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I am interested in any information available on required compliance documents for the FedGlobal ACH product, namely Directo a Mexico. Are there templates available that will comply with the Dodd Frank Act? | | | | |
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Our bank is considering on going paperless with our CIF files, signature cards, loan files, etc. Does anyone have any input on what we need to have for a paperless policy? | | | | |
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We have recently become a Q2 online/mobile bank and are going through our first audit. The auditors are asking for a report to show CSR actions per day for our customers. Q2 Central offers a very large report filled with information that does not allow filtering down to 'high risk' actions:
• Change end users password
• Enabling end user
• Disabling end user
• Adding/deleting end user
• Adding/deleing accounts
• Changing login ID’s
• Changing Secure Access Information
The report gives too much information that is not relevant to the audit and makes viewing cumbersome.
Does anyone have a work around, besides ordering an enhancement report from (Q2)?
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What method do you use to train your branch employees to communicate with Spanish speaking customers? | | | | |
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We have a commercial customer who uses our External Transfer feature to concentrate funds from his other entities. I would prefer to have him use the ACH application and require signiture/security code verification to process these files, but this customer is on the road and transfers throughout the day through our mobile app. Red flag: Customer is a casino.
Does anyone allow concentration of funds, through pre-determined accounts, via External Transfer?
Do you require any kind of transmittal or verification?
Do you have an agreement in place and what does it cover? (May I have a copy?)
We want to work with this customer as it's a very large account; however we want to make sure we are covered from a BSA/Risk/Compliance/Audit point of view.
Thank you,
Shannon
Shannon M Armentor, AAP
St. Martin Bank & Trust
Ph: 337.394.7821
shannon_armentor@stmartinbank.com | | | | |
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We are looking at implementing an online chat system for customer support. Obviously, there are some compliance issues that may arise. Any system we’re looking at would allow for recording all chat sessions for audit and review.
It will be some time before we’ve done a complete vendor review and initiating a new system request. Are any of you using anything similar? What issues/advantages have you seen? Anything would be helpful to our research
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Can you use internally, a drive by appraisal/ tax assessment value for residental loans up to $250,000. Our plans are to state in our internal residentail real estate loans to use the above mentioned methods along with a recent old appraisal for loan to value ratio's under 60% or small loan requests. The drive-by would be completed by someone not associated with the loan. We have another officer who stated we must now get a state certified appraisal for all requests. Please let me know. Thank you Mike | | | | |
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We utilize the BVS Director's Page for secure downloads and access for our Board members. I'm looking for a device that would be compatible to automate the downloads and allow markup. I know the iPad is not supported. | | | | |
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Does your institution enforce a No Hats No Sunglasses Policy? Would you mind sharing your thoughts and policy terminilogy? What type of response did your account holders have? Was there resistance? How is it enforced? Are there any type of legal or compliance ramfications to consider? | | | | |
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We would like to know how other banks, particularly Tennessee banks, assess fees for ACH origination? Monthly Base Fee? Per File Fee? Etc. | | | | |
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Looking for general ADA Policy that covers customer accommodations for small financial institution. Does anyone has one they could post or know where a template could be found? | | | | |
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Does anyone have an internal Social Engineering Training TEST Program and/or Pretext Calling script used for testing? | | | | |
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Insteade of using the phrase, "Because it's our policy", what are some other ways to explain to an individual that we don't cash checks made payable to a business. | | | | |
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We are looking for a software product that will allow us to determine the profitability of every product the bank offers. This would include all the banks products such as checking/savings/cds/merchant capture, positive pay and so forth and so on.
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I am an in need of a policy/procedure that details the types of insurance coverages the bank will hold as well as their minimums. | | | | |
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We are looking for a compliance product and or company that will ensure that our new account disclosures stay compliant by providing product downloads when regulations change and warranty their service. | | | | |
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Does anyone using Fiserv ITI (Premier) have a fully automated, electronic new accounts process where the CSR only keys information at the new accounts desk, uploads account to host, customer esigns, ability to sign customer up for estatements at the new accounts desk and sends to image archive. If so, can you please share the software/vendors you use. | | | | |
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I am looking to complete a risk assessment for Internet banking produces and services. | | | | |
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Included in the Authentication in Internet Banking the guidance addresses customer awareness and education. Does anyone know what is required on HOW we educate, and HOW OFTEN?
What are others doing besides a statement stuffer and information on our website?
We cant mass email our customers at this time as our email provider sees any email over 200 with same content as spam. They won't make an exception.
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We are developing an email newsletter and need the proper disclaimer to be included, such as unsubscribe message, a privacy link and any other suggested language. | | | | |
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Is there a requirement in the ADA standards for ATMS that the institution must provide customers free Headsets for use at the ATM if they request it? We are being told that under the new standards, we must provide them free of charge. We did understand that we had to provide headsets. | | | | |
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Does anyone use Southwest Financial or CBCInnovis for flood Determinations? If yes, how do you rate their services? I want to use this as part of my due diligence in choosing a flood determination company. | | | | |
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During our last FDIC exam, I was told to enhance my annual board report regarding BSA. My current report is one page with 6 bullet points - # of CTR's, SARs, training, policy/procedure review, and status of report. I'm looking for an example of your annual board report to help me enhance mine. | | | | |
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Does any institution use Future Systems, Inc. for payroll services and would you be willing to visit about the service? | | | | |
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We are currently experiencing service issues with our Armored Car carrier. They are not adhering to our mutually agreed upon days/times of pick-up/delivery for our Branches AND our customers. Does anyone have and is willing to share a letter to warn them of their potential breach of contract? | | | | |
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I would like to set limts on the amount of cash a branch may have at any given time, including vault, cash drawers and ATM. It would be helpful to learn about the methodology used to set the limits as well as an actual policy/procedure. | | | | |
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Do any of the members use the online backup service Carbonite? If so, have you experienced any comments from examiners? | | | | |
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Does anyone have a good example of a teller referral incentive system? We are trying to decide between providing incentives for all referrals vs. only recognizing referrals leading to closed sales. | | | | |
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We have our first originator asking about doing CCD/CTX transfers. Does anyone have a sample agreement that they should have signed before proceeding?
Thank you,
Shannon | | | | |
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Our FI is considering online account opening. Our management is asking the million dollar question of 'how many accounts will we open?'.
My answer to MGT: 'I don't know'.
But here is what I do know:
1) Our web stat counter tells me that our checking account web pages are averaging about 450 visits per month. This is with no advertising directing people to these pages.
2) Our city population is about 95,000. Mixed demographics.
3) About half of our current customer base is online savvy.
So here is my 100 point question(s):
What other statistics/information should we look at?
Based on your experience how many more accounts did you open when you implemented online account opening (please share web site traffic along with city size)?
Our potential vendor gave us some numbers, but I want some real answers from real bankers. | | | | |
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What topics are required for the Board of Directors to be trained on yearly? Or if not required should be given? | | | | |
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We are considering switching from BVS (very expensive) to BankersEdge. If you currently use BankersEdge, how did the implementation go, and are you happy with the course content and reporting functionality? | | | | |
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Would like some feedback on online opening of accounts.
What vendor do your use?
Was it easy to implement?
Is it easy to use for customer and back office?
Thanks
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Looking for a procedure or policy that monitors the Administer who can only delete a user on a customers request, add a user on a customers request and decrease or increase a customers daily limit as necessary for the customer to use the service.
We already have procedures in place in our deposit operations department that handles the daily settlement of the remote deposits, review customers accounts daily and balance the reports etc. back to our GL accounts. | | | | |
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If your institution issues Business Debit Cards, what is your institution's daily transaction limit?
If a customer requests a higher limit than you would normally allow, do you require the customer to assume liability for possible fraudelent/unauthorized transactions by requiring a guaranty agreement? | | | | |
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I need to find a provider of Non Deposit Investment Products. | | | | |
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We are looking into having our Board of Directors use iPad’s (or other tablets) to review their reports each month, instead of creating a paper binder for each Director. Has anyone adopted this yet? If so, how have they deployed it? Wireless connection to a central workstation so that the President can control what page everyone is looking at? Download a file to each iPad and allow each person to thumb through wherever at their leisure? Any security risks incurred or addressed? Any advice on how it has been implemented AND how it has been accepted would be helpful. Thanks. | | | | |
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The FFIEC guidelines talks about having a customer awareness and educational process; I am looking for ideas as to what your organization is doing to address this. | | | | |
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We have a secondary mortgage department that works as a middle man between customers and larger mortgage investors. PHH, CountryWide, etc. We need to put together a risk assessment for this kind of product operation. Do any of you have anything similar & would like to share? Thanks! | | | | |
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If you are an OCC regulated bank, wanted to see if any of you have taken action (i.e. developed a program/policy/inventory/action plan) in response to the OCC’s guidance on Model Risk Management (http://www.occ.gov/news-issuances/bulletins/2011/bulletin-2011-12.html) | | | | |
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I would like some feedback from Q2 users on Mobile Banking. I am interested in your marketing plan, how many of your customer's use mobile banking, and what you think of the product, do you charge for the service, etc. Any information would be helpful. We are thinking of rolling it out to our customers. | | | | |
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We are in the process of acquiring a branch from another bank (subject to FDIC approval). Would anyone be willing to post a compliance checklist they may have used if they have participated in a branch or bank acquisition. We are using a consultant's software product for the acquisition, but it is not very helpful as far as compliance-related tasks that need to be accomplished. | | | | |
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Looking for a Loan Service/Note Department PROCEDURE that addresses appropriate steps during a loan charge off process. | | | | |
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We are preparing to roll out signature pads in our branches so CSRs can collect signatures on documents for automatic archival. I noticed in our Bankers Systems forms library that there is an Electronic Signature Consent form that requires the customer to agree to have his/her signature electronically applied to all documents and lists those documents.
I have a few questions: do other FIs use this? If so, what do you do if a customer comes in and electronically signs another document (say a simple form like an Account Change or CD Redemption form)? Do you require the customer to sign the Esign Consent Form every time the signature pad is used, or is it only important when opening a new account to document the customer's acceptance of all of the terms and conditions associated with new account disclosures.
Also, do you use a second computer screen at the desk to allow the customer to see the documents that are being electronically signed, or do you have another method?
Any help would be much appreciated. | | | | |
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We are currently evaluating vendors for a cash forecasting software solution that will aid our retail operations area to gain insight into the banks entire cash picture and automate the process to oversee the banks cash cycle (e.g., ability to reduce the amount of cash in vault (non working asset, determining how much cashis needed for each brand and each ATM, better utilization of armor car servicing).
Specifically, we are looking for information/forms/templates related to vendor names, vendor selection criteria, vendor evaluation form, vendor reviews, ROI samples, example of statistics that shows the success of the ROI.
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We are in the process of completing a strategic initiative to add a CRM platform for our FI. We're looking for any due diligence content, comparison that you may have performed while comparing CRM vendors. | | | | |
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Does anyone have a UDAAP Policy that they are willing to share?? | | | | |
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I need an agreement that would cover a customer payment protal. This is when a small business can accept payments without third pary integration. The business has a URL that custoers can log into and input informtion to debit account. | | | | |
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Are any Banks using a automated software for Debit Card Disputes? A software that cuts down on Manual entry and can generate letters and provides notifications to follow up.
If not can anyone provide how they are handling the charge backs for debit card disputes? | | | | |
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We are interested in finding banks that have had success in offering Identity Theft products at a cost to customers. If you have had success, what company have you used and what was the cost to the customer? | | | | |
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What software(s) does your Bank use to track your Commercial Loan Pipeline (ie: Excel / Access / Special outside vendor software). If you Bak uses a 3rd Party software can you provide the name? | | | | |
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We are looking at offering a reloadable "PayCard" though élan. Does anyone have a risk assessment outline regarding reloadable cards especially as it pertains to BSA/AML? | | | | |
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If you have sharepoint;
How long have you had it?
Do you like it?
Would you recommend it?
What do you like best about it?
How are you using it?
Do you have any best practices or tips for using/implementing it?
How many people use it?
Who has the capability to edit pages?
Do you use it for internal only or have you expanded it to business to business or business to customer?
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Looking for an Enterprise Risk Assessment for a large bank | | | | |
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We would like to know how banks are defining their legal lending limit and if banks are using all the loans within a relationship to calculate the legal lending limit. | | | | |
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Does anyone know where to obtain a templete to develop a REG D Policy | | | | |
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Looking for a Trust Policy for a Large Bank with Asset Size of 1 billion | | | | |
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Looking for information regarding customer account monitoring for unusual activity regarding Unlaw internet gambling (REG GG). | | | | |
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We've used Brintech and Sheshunoff (now the same company)in the past to assess our technology and write a technology plan for the bank. | | | | |
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Do you allow on-line or automatic transfers from a business account(LLC, Partnership or Corp) to an individual's personal account by an person authorized under the resolution? Please expand on internal controls or risks you see. Thank you. | | | | |
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Does anyone have a sample wire contract for businesses and individuals that have reoccurring wire requests? | | | | |
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Ways to enhance Non Interest Income. | | | | |
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We are interested in establishing an ESPP and are looking for a vendor to help set it up, and then an administrator to help facilitate it. Thanks. | | | | |
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We are curious to know if it is part of over-the-counter procedures to look specifically at the date on checks in a deposit?
Do you ask that the tellers take the time to review upon receipt, or is it your process to let the check processing flow as usual and identify any stale-dated checks? | | | | |
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We are curious to learn what others' procedures are for expirations on stop payments. Do you typically expire a stop pay after 6 months in accordance with the stale-dated check timelines, or do you leave them out for extended or infinite amount of time? Additionally, if you give customers multiple options, do you happen to charge differently based up on the service election of the customer? | | | | |
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Does anyone have an example of a bid proposal to provide banking services to a school district that they are willing to share? | | | | |
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What is the standard time frame for keeping security camera digital files? We only keep the files on our security camera system for about 90 days. Do you keep a backup of the files on a separate system? | | | | |
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Has anyone developed an IT Data-Flow diagram for Andera? We are trying to better understand how the VPN needs to be installed. | | | | |
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Our marketing department is researching the use of QR codes in printed and electronic materials. Is anyone else using these and have your examiners offerred an opinion? Thank you | | | | |
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Small community bank in Wisconsin. FDIC is our regulator. I am looking for the best resource(s) to use to develop a bank wide retention policy for both electronic (emails, data files) and non-electronic (loan paid files, deposit and operations records,etc) items. Right now retention is handled at the department level. Prefer something very comprehensive and user friendly where I can pick out the items that we work with and clearly determine how long we need to retain it. Also needs to pass regulator scrutiny. A vendor or data base that regularly updates would be really cool. Thank you | | | | |
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We would like to find a company that could help us do a core software vendor evaluation and contract negotiations. | | | | |
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I am looking for a policy that address Telecommuting and IPAD use. | | | | |
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We are shopping around for another Merchant Services vendor. Can anyone recommend a company that you and your merchants are happy with?
Thank you.
Colleen VanBilliard
Fleetwood Bank
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We previously purchased municipal loans and leases through one of our coorespondent banks investment divisions. They were purchased and we no longer can invest in these in smaller quantities such as $300,000 or less. These were good investments and were tax free. We are a small 45 million dollar bank and do not feel comfortable with large single million dollar investments in any one project or piece of equipment. We would like information on who others are using to invest in these. Will pay 100 points to the one that gets us connected to a company that can meet our needs. | | | | |
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We're reviewing or current options on Debit Card Networks, as ours will be coming due within the next year. We have narrow our list down to 4 plus our current provider. Please provide advice on any of the following Debit Card Network providers - 5/3, Transfund, Fiserv & Shazam. Thank You. | | | | |
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Can you including cash reserve in balance with internet banking? | | | | |
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We are trying to update our Record Retention schedule to include any changes or updates to our website. What time frames do other banks use? | | | | |
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We want to charge an origination fee for a h/e loan because the credit is bad. The applicant is a friend of a friend of a friend of someone inside the bank. We typically do not charge fees on these loans. No Fair lending issues come into play. My personal feeling is that it is not worth the risk to charge the fees and have to explain them. However, I cannot find anywhere where it says we cannot charge the fees. | | | | |
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Looking for creative ways to train the Board of Directors for the required annual BSA training that would not last longer than 20 minutes. | | | | |
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Why would a entity request a Reverse Wire instead of ACH debit?
I am looking for the best solution including Risk to Bank, customer etc.
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Does anyone have written procedures/policy for Credit Card Cash Advances? | | | | |
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With the current “White Plastic” debit card fraud, I need a refresher on debit card liability limits in giving provisional credit to customers.
Reg E speaks to “If the consumer notifies the financial institution within two business days after learning of the loss or theft of the access device, the consumer's liability shall not exceed the lesser of $50 or the amount of unauthorized transfers that occur before notice to the financial institution…"
The customer has possession of the card,it is not lost or stolen. How is your institution handling these losses. We are finding that the "white plastic" card is swiped and a receipt is generated which the fraudster signs. We are unable to file an unauthorized debit card transaction through our processor because the "card" was present at purchase. We are taking the losses.
All answers are gratefully accepted… Debby
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The Durbin Amendment concerning interchange caps allow financial institutions of $10 billion or less to be exempt from the cap. However, we are still required to have available 2 unaffiliated networks to prevent exclusivity of routing for our cards. We currently have a separate PIN and signature based network, however I am being told that if I offer PIN only ( ATM) cards that I will need to carve out an additional PIN network to allow for that type of card.
Any thoughts how anyone else is handling this issue.
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As of July 21, can NOW accounts be granted to for-profit corporations, partnerships and others with tax statuses that were previously excluded? I saw an examiner's opinion on a post somewhere: "As a result of these changes, there are no more NOW account eligibility restrictions."
But if so, then a bank could not deny a NOW account for the previously-valid reasons, correct? Yet if bank is not prepared to start paying interest to commercial demand deposits, then bank would have to deny the NOW on the basis of the decision not to pay interest; the previous restrictions would no longer apply.
Is this a valid trail of thinking or a false trail?
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Could anyone recommend a vendor that does Microsoft, VMware training, and or similar software type training? (Certification of training not necessary, but a plus) | | | | |
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We are in the process of converting hard copy HR files to image documents. Can anyone advise on the retention period for maintaining hard copy files? Did you send an acknowledgement form to all employees to sign with regards to electronic storage of HR files? | | | | |
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Has your bank added BillShrink for statement rewards? How difficult is it to integrate? What kind of feedback have you had from your customers?
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Looking for sample vacation/sick or PTO policies.
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What type of pre-employment assessments are most accurate? Do you prefer skill or competency-based better? | | | | |
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$66M Wisconsin bank looking for a basic internal audit work plan for remote deposit capture. Our program is fairly new and we have few RDC customers for now, but FDIC examiners coming in the fall. My audit committee wants me to complete this audit asap. Thank you kindly. | | | | |
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Can anyone give me pros and cons of Construction/Perm Financing? We have a separate mortgage division for the permanent mortgages and are seeking ideas and thoughts on how to close the door on loss of permanent financing during construction phase. We think the answer could be in some type of Construction/Perm scenario but have never explored any of those type loans in the past. | | | | |
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A quick question - how does your bank handle running balances in online banking? We have had two customers raise concerns because the running balances shown by Q2 in online banking work *backward* from memo/available balances, instead of keeping a forward-running tally, which is what most customers are used and expect.
Do you keep running balances visible? Are there any disclaimers or explanations on your site to help customers understand how this works? Do you rely on your customer service folks to explain this feature at account opening? etc... | | | | |
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Seeking a model change in terms notice to send to customers and inform them we are increasing the annual fee on their line of credit. | | | | |
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Does anyone take loan payments by credit or debit cards? If so what are your procedures? | | | | |
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I have another question regarding banks using CNS for their EStatements. I was wondering if anyone could share their marketing, success of the selling the product, how many customers you have signed up vs. how many Internet Banking customers you have? Any bit of marketing or advertising ideas you have would be helpful. We are pushing the product, but would like to have a little more success with the enrollment.
Thank you.
Colleen VanBilliard
Fleetwood Bank. | | | | |
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We need to disclose to our customers who purchase savings bonds that they are NOT FDIC insured. How are you doing this? | | | | |
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I'm looking for any Precision core system banks using a teller automation system OTHER THAN Precision's InSight Teller. We want to implement a teller solution by 1st quarter 2012, but so far not easily finding a set of products to evaluate. I usually like to have 3 options fully evaluated on my short list, but wondering if the necessary "tight fit" to the core system is essentially only leaving us with one choice.
If you do have an automated teller solution that works with Precision, please let us know what it is, how long you've had it, and generally how satisfied you are with it. Thanks. | | | | |
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If a deceased customer has a loan with a balance of $600 and several DDA and savings accounts that total $5000, does the back have the right to legally take the amount owed to pay out the loan? | | | | |
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1. Do you have a Security Officer or does your Security Officer hold another position in the bank, such as head of Compliance?
2. Do you separate Data Security from Fraud (dealing with stolen checks, robberies, etc.) Security? If you do, does your Information Technology Group handle the data security or does your Security Officer ?
3. Is your Security Hardware (DVR systems, camera's, alarm systems) handled by the Security Officer or Information Technology or someone else within the organization such as Facilities ?
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We're looking for a sample of a Server Patching Policy, with specifics on how soon to patch and guidance on documenting what patches are applied or not applied. | | | | |
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We are looking at different Tax Servicing providers that are reasonably priced, our current provider's price of $42 per loan is going up $20 and we want to know if this is the standard pricing. What is everyone else's cost? | | | | |
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1. Do you require that business customers sign a form to add and delete accounts and users from their online banking profile?
2. Do your branches make you aware when individuals are removed from a company resolution/signature card and need to be deleted from the company’s online banking profile? If so, what is the procedure?
3. Do you allow multiple companies on the same profile if they are owned by the same people? How do you document this?
4. Is the set up for business online banking profiles handled in a central location or do you allow personnel in the branches to set up business online banking customers?
5. Are your branch personnel required to check resolutions and signature cards to ensure that the proper users are being set up? If so, how is this documented?
6. Does anyone have a step by step process documented for business online banking customers that covers the initial set up, modifications, etc?
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Has anything changed on how a lost cashier check is handled? We currently have remitter sign a declaration of loss and wait 90 days from the date of the check to make a claim. Does this apply to all offical checks? For instance a loan proceed check. | | | | |
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I would like to know how determination is being made by other financial institutions on returning or paying non-government related ACH items on accounts that have a deceased customer. | | | | |
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How much monitoring are we required to do of the payment systems in regard to Reg GG and how should this be reflected in the Bank's Reg GG policy? | | | | |
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How is your bank going to handle the OD fee limit, number of fees incurred (i.e. x items) or overall daily limit (i.e. number of items required to hit dollar limit of $x)? The real question is what is the dollar amount maximum you will use?
Thank you. | | | | |
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I am looking for suggestions on how to do an audit on interent banking.
Deb Schouweiler
Peoples State Bank | | | | |
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Hello-
Relative new member, looking to see if someone would help share their GLBA/IT assessment. Currently we manage two separate assessments and need to incorporate into one that includes controls, frequency of testing and risk for both paper and systems. Our matrix we have now is very confusing and cumbersome to end users as well as board. Any help would be great! Thanks | | | | |
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I'm looking for simple but compliant verbiage that will fit on our customer's periodic statement that informs them of the July 21, 2011 change from $100 to $200 next day availability per Reg CC. Any suggestions? | | | | |
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Do you require customers to sign a stop payment request in order for it to be effective for 6 months, or will you make it good for 6 months and not require the signature? | | | | |
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My bank is curious to see if any banks out there have considered moving to Google Documents for document storage and if so, how is it working for you? Did you run into any compliance hurdles? Your assistance is much appreciated. | | | | |
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We are considering changing our encrypted email vendor and I am hoping to find some good referrals. We are especially interested in one that may also offer E-sign capabilities. I have not found any in the vendor review. | | | | |
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Does anyone have an automated overdraft protection program Risk Assessment? We are a small community bank with an automated overdraft program and are looking for a Risk Assessment. | | | | |
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I am in search of an answer as to whether you list the fee paid to the clerk to record a subordination agreement as a finance charge.
I have had external auditors tell me that the recording fee is not a finance charge. Bankersonline says it is a finance charge.
I do not agree with Bankersonline. Does anyone else have an opinion on this topic? | | | | |
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We just implemented EStatements with CNS. We would like to be able to sign up a customer ourselves through CSR assist but Q2 does not make that an allowable function. Is anyone able to sign up a customer for EStatements any other way? We want to make it a requirement for a customer to have an EStatement for one of our account types, but cannot force it without being able to set them up backoffice. If anyone has any suggestions or could share with me if you've found a way do this, please let me know. | | | | |
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Would anyone be willing to share how you are going to handle the Reg Q Repeal?
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Does anyone have a sample Merchant Services RFP they would be willing to share on the Exchange? | | | | |
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I would like to put together a disaster recovery template for our branches to use to document their actions and procedures at the time of a power outage, fire drill, severe weather warning, etc. We, in turn, could use this document as a form of DR test. I was thinking it would be something like: Branch Name, Type of Disaster, Areas affected, Teller Procedure Changes, etc. If you would be willing to share any document that you may already be using, it would be appreciated. If you would upload your document to the Exchange, that would give others the opportunity to buy it as well! Thanks! | | | | |
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In the past we have had disaster recovery tabletop exercises for the upper management of all branches. We would get together, give them a disaster scenario, and they would share their findings. We are looking for some new ideas to keep this training upbeat and "fun". Also if anyone knows of a good video to share (youtube?) that would be great! Thanks in advance! | | | | |
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Does anyone have a Direct Dispute form template they are willing to share with me?
Thanks,
Sarah Lambert | | | | |
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Our bank has been looking into a couple company's and have limited it to SecureWorks, DataComm, CoNetrix/Network Box. Anyone that has used these company's or switched from one to another please put ur input on them. How is their customer service? Do you feal they provide you with a service you could not manage without it? The Good the Bad. Any contact info so we can dig down further would be greatly appreciated as well thank you! | | | | |
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We are looking at the FRAML product from Verafin. I would like to hear from other financial institutions using the product. Please let us know if you like the product and any pros or cons. | | | | |
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Please help. i know this new guidance doesn't supllant or amend Reg F so where do i find info on this and what is the difference between this and reg fs interbank liabilites. does anyone have a sample monitoring report that they are using. are you using the GL balance or the statement balance?
i am being told that i need to use the statement balance because the GL balance is over the limit. we only have one correspondent bank and they sweep out all but a stated dollar amount everynight. | | | | |
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I am a new security officer and do no know where to look to see where the OCC might have posted minimum standards for a bank security program. | | | | |
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Our RDC Customer Agreement is very detailed as to what our customer's responsibilities will be to ensure information security. However, upon conducting our annual on-site inspection, we are finding that many customer's are not complying with the agreement with regards to record & document retention.
My question is: What consequences should we implement if this problem (or others) isn't corrected?
Repeated non-compliance is definately cause for termination of the service, but at what point do we refuse to accept the risk? We want to keep our customers, but also want to conduct due diligence for the safety of our customers and their customers as well. | | | | |
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Does anyone have a template(s) that they would be willing to share for a RESPA and REG Z audit, I have the OCC template for RESPA but wanted to see if there might be something else available, I have nothing for REG Z,this is not my area of expertise, but I have been given the task to do this audit (small bank many hats) so any assistance would be greatly appreciated! | | | | |
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An offsite ATM has a value beyond the actual transaction(s) that are performed there. Does anyone have a per transaction value established for use when determining the profitability of an off-site ATM? What value do you place on having your bank brand in front of both customers and non-customers? | | | | |
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Our call center currently utilizes Cisco Call Manager and I am wondering if anyone out there has a call center software that "pops-up" client information if the incoming call is from a recognized number. If you do, what programs are in use (call center, core and anything in between that is required to make it work)?
Thank you! | | | | |
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Does anyone have an Appraisal Procedures document to accompany their Appraisal Policy which has been recently updated in accordance with the Dodd-Frank Act? | | | | |
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What software do you recommend to manage stockholder ownership information and has anyone ever used HBanks and Associates' Stock Works Version 6? | | | | |
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Do you use ProfitStars as your vendor for remote deposit capture? If so, could you please share what your experience with them has been?
Thank you! | | | | |
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Does anyone have a robust Fannie Mae servicing policy and/or procedures? Or know of a good for-purchase template?
Please post the content to the Exchange or share your thoughts below. | | | | |
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I am looking for a form that our relationship managers can use when calling on customers to aid them in helping them work with prospective remote deposit customers to cost justify the expense of using remote deposit capture over manually coming into the bank to make their deposits.
The form should include travel time, mileage reimbursement, employees salary for time away from office and any other pertinent costs. | | | | |
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We are a small Bank with about 30 employees. I'm in charge of Technology and recently I've appointed Chairperson of the newly created Marketing Committee. That said I need to create a marketing strategy/program. Does anybody have any templates that could be helpful or advice that you would be willing to share? If you would upload the content to the network I would be glad to get there. I have no idea where to start! | | | | |
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Since we pay fees per user, we have a process for deleting online subscribers after 120 days of inactivity. Before we delete them, we send an e-mail to each subscriber after 90 days of inactivity, to let them know they are pending deletion and inviting feedback as to why they don't use it. Does anyone else have a similar process, or even a more formalized survey process? Would this be an interesting topic for discussion at a user group meeting, or perhaps an enhancement request? | | | | |
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We manually relate any and all accounts to all login ID's, which as you can guess can be a lot of work. Our issue was this: Upon initial launch of the product, all accounts were tied to the login ID automatically with the Customer Information File, based on the customer's social. Soon after, due to customer complaints, management decided to allow multiple applicants access to the same login ID (ie: husband and wife could use one login instead of having two separate ones). This meant we could only tie accounts manually per login ID after verifying both applicants were on all accouts listed, as many times one applicant would not be on all the accounts the other was. Indeed, some had accounts the other applicant wasn't even aware of. | | | | |
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Inquiring if anyone is or has used First American Commercial Evaluation Services for receiving collateral monitoring evaulations instead of ordering full appraisals? If so, how has the experience been and if you have been examined what kind of resposne has been received for examiners? Was it FDIC, OCC, FRB? | | | | |
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Does anyone allow LOs to work at home, take 1003s at realtor offices, etc? How did you deal with the privacy laws, computer viral/firewall for laptop, etc. | | | | |
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We are a community bank that is looking to implement Social Media initiative and would like feedback on training used by other banks. Specifically would like an overall training webinar that addresses at least the following concerns:
• proper steps to develop and manage a social media program;
• to ensure sound compliance and covers social media from Reg. B to Reg Z to reputational risk;
• monitor and manage to mitigate risk for the institution
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It was not so long ago that we could rely on our account signature card contracts for direction on the bank's rights to close out account(s) and/or account relationships. It was all about safety and protecting the bank and investors. Not so much today.
Does anyone have procedures for closing deposit accounts (initiated by the bank) if possible fraud or any other matter is involved? Sample notification to the consumer? Proper documentation and time frames? a flow chart for employee training? Anything? Examiners and auditors are requesting written processes.
Any assistance would be apreciated. We are an FDIC regulated institution.
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Does anyone have any knowledge or opinion on a document management software called Fortis from Westbrook Technologies? Looking for something to replace an old program Macrofiche that we have been using for years. But also looking to add other functions aside from the computer application daily reports. Basically it's an indexing, filing and retreival software. | | | | |
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What is your process for a customer change of address? Are there instances in which an address is changed by bank personnel, without the customers signature? | | | | |
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Looking for responses from banks in Minnesota - We're evaluating the fees we charge for consumer loans. Bearing in mind the need to comply with Usury statutes, I'd like to see examples of pricing for Administration Fees, Origination Fees, Doc Prep Fees, etc. Also looking for an indication of if the fee is considered a finance charge for Reg Z and / or required to be considered a refundable fee under state statute. | | | | |
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Please provide comments on Fiserv and their Document Scanning product. We are in the beginning stages of scanning our loan documents and deposit documents.
If Possible Comment On:
1. Do you outsource to Fiserv?
2. Do you store the documents in-house?
3. How much space (GB) did you need?
4. What format are the documents saved in?
5. How did the installation / training go? | | | | |
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What is your policy for official checks? Do they need to be signed by an officer of the bank if over a certain dollar amount? How many signatures are required for Bank Money Orders, Cashiers Checks? | | | | |
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Does anyone have experience with Fiserv's Mobile money product? What do you like about it? What don't you like about it? | | | | |
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Looking for reviews on either of the following BCP software providers:
1) CFC Technology - BCPlanLogix
2) Assurity River | | | | |
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I am seeking feedback from any banks who have experience working with Sawyers & Jacobs, LLC from Collierville, TN on any disaster recovery or business continuity plans? Only need to know if your experiences were positive or negative, and whether the final plans created by them met your expectations. | | | | |
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We would like to know if you review your Domain Event Log, how often, and how is it accomplised, and how long does it take? (specifically, user accout lockouts, changes to users, computers that get attached to domain, etc.) If you do not, how do you reply to examiners or auditors relating to this issue? | | | | |
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I am looking for peer group information on how your bank has structured Cash Management and electronic (online) banking services to business customers. What staff positions do you have for cash management operations/online banking operations? Is electronic/online banking operations staffed outside of cash management? How many cash management sales positions do you have? (looking for banks from $750M-$900M with multiple branches or holding company) | | | | |
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I would like to know how banks are currently applying the The Financial Action Task Force (FATF) regulation.
In particular, have you interpreted the regulation to apply to ACH transactions?
Or are banks generally applying this regualtion to foreign wires?
Any supporting references you can provide is greatly appreciated.
Thanks! | | | | |
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What do you charge your customers for Cash Management? Specifically, please provide the following fee information:
Per ACH item
Monthly fee
File Fee
External Transfer
Wire Fee
Other? | | | | |
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What are you charging your customers for items that are charged back to their account? Do you only charge your commercial customers?
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We would like to know if other banks allow their basic Business online customers to set up their own users, or if the bank handles that for them via a signed form? Also, do you treat Sole Props like any other entity, i.e., requiring that they sign an enrollment form rather than using auto enroll? | | | | |
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we are a small rural bank. I'm considering DataFacts or some other appraisal managment company but would like to manage it in-house. Any ideas will be greatly appreciated. Thank you. | | | | |
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What are you charging your customers for RDC? Do you charge per transaction or set amount per month? Do you charge for the hardware/software when installed?
Thank you. | | | | |
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We are considering Halogen and Success Factors for Performance Management software. We would like to know if anyone has used this software and what your experiences were.
Thank you so much for your assistance.
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Are estate accounts subject to Reg GG? I understand this applies to commercial, organizations, clubs, etc., but what about estates? (Do we have to ask them about illegal internet gambling?) | | | | |
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How long do you set time out for on Internet Banking? Is it different for different types of users? | | | | |
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How often do you require internet banking customers to change their passwords? | | | | |
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I'm trying to evaluate the parameters of a dormant account policy including the fee charged, the period of inactivity that defines dormancy and any changes to the statement cycle that are made. Are the parameters different for checking and savings accounts? | | | | |
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How often do you require customers to change their Internet Banking Passwords? | | | | |
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Can you recommend mortgage software? We currently have MortgageBot - what else is out there and what do you think of it? | | | | |
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How many online banking users do you have and what percentage pay bills online (pls provide your asset size)? | | | | |
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Hello,
I am interested in online resources that will help me collect data on the ACH OFAC related fines imposed, any information on IAT and industry impact, and/or articles or URLs. I have checked the Fincen, Treasury sites and really did not find any pertinent info so if you could reference specific URL's that would be helpful. Thanks! | | | | |
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I am looking for a vendor for outsourcing our Cashiers Checks and Personal Money orders. Does anyone have contact information for such a vendor? | | | | |
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We are looking for an effective risk pricing matrix or fair lending rate sheet guide. we have not used one in the past. Please share what has been successful for your bank. | | | | |
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We currently allow foreign transactions only on a request basis. I have a client that would like their debit card to open to all foreign transactions as they travel substantially. Does anyone have a hold harmless agreement or how have you handled situations like this at your institution. | | | | |
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We have used a Fair Lending is Good Customer Service video for a few years and we are looking for a fresh training tool. How does your bank train on this subject? | | | | |
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Any one using Locknet IT Solutions Fortinet firewall and their NFIRE monitoring? Are you satisfied with their service and product, and have you been through an IT Exam with this product? | | | | |
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We are considering a migration to a MPLS data network from our current Point to point T1 architecture. I would like some feedback from the community regarding the PROs and CONs to this migration as well as any things to consider in making our final Yes or No decision. Thank you in advance for the help. | | | | |
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Do you price CDs by dollar amount as well as term?
If so, how successful has it been and what stratification benchmarks have you been using to vary the pricing?
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I am looking for a bank that using this technology that is willing to provide feedback on how it performs and their vendor choice. | | | | |
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In the past, Kansas Bankers Surety offerred Bank Deposit Guarantee Bonds we could use as collateral for municipal deposits. Is there a company that offers a similar product today? If so, please provide contact information. | | | | |
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Can anyone tell me which software you are using for Lockbox processing and provide a brief pros and cons list of the features and functions? | | | | |
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Would like to hear from banks or credit unions who use the product FRAML from Verafin. Pros and Cons?
Thank you. | | | | |
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I am looking for a ALLL methodology formula that has been throught an exam. | | | | |
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We are considering a service from Kreller Group where they provide recommendations for saving costs on obtaining credit bureau reports. Has anyone used this firm and what is your opinion? They are not on the cbanc vendor list. | | | | |
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Currently, since FiServ only offers the ability to print 1099 year-end statements based on the Tax ID at the end of the year, it makes it impossible to make changes to an account mid-year if it has tax implications. If a customer has a joint account and his spouse dies, he comes in to remove her name with proper documentation, etc. But if she was the tax link on the account and we process a W-9 change, we could be impacting the tax situation for both the surviving spouse and the estate of the deceased.
Any other FiServ banks have a suggestion on how to work this?
My previous bank had proprietary information systems and was able to manage the split without issue. | | | | |
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We are looking for outside loan review in Oklahoma. Any suggestions? Thank you. | | | | |
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Is anyone or has anyone used a Laurel LPC-2S coin wrapping machine and how did it work for you? | | | | |
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Is anyone familiar with what aspects of PCI compliance effect ATMS? We have heard that older ATMs will need to be updated but have been unable to find anything specifically explaining the ATM requirements for PCI and older ATMs. | | | | |
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With the changes to Reg CC are you ensuring your float schedule reflects all routing numbers as immediate or one day float assignment? | | | | |
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We are looking into creating a fraud email address where customers can email us any possible fraud attempts, security questions or warnings. To anyone doing this or anything similar today? What volume are you seeing? What types of questions? Points go to the best story! | | | | |
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Regarding the new overdraft services final ruling, what impact do you forsee to your organization as it relates to a percentage decrease in service fees and what do you see as your short and long term roadmap to comply by July 1, 2010? | | | | |
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Our bank currently uses a third-party to do periodic reviews of our compliance in depository and lending functional areas on a semi-annual basis. We have been satisfied with the service we receive, but are wanting to potentially interview other companies that provide this compliance service. We are a small community bank with 5 locations. I am looking for recommendations for a third party provider for this type of compliance solutions. | | | | |
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Is anyone really happy with their RDC Vendor and program and why? We are looking to compare vendors and find out which may be the best one. Is there a vendor we should stay away from? | | | | |
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Is anyone currently using a through-the-wall ATM in their Financial Institution that is not made by NCR or Diebold? If so, are you pleased with the service and quality of the ATM? | | | | |
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What are your bank's Remote Deposit Capture limits? Are they broken out in to tiers? Or, are they unique to each customer? | | | | |
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How is your Bank addressing the fees assessed by the FDIC? Are you planning on passing the fee along to the customer? If so, to the commercial customers and the consumer? | | | | |
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We are required to have our Originators send in a verification transmittal for each ACH file they send in. We've recently had an ACH Originator start using the recurring feature for single receipt transactions. Because of this, they don't send in a transmittal because they aren't 'aware' of the transaction being submitted. Does anyone else have client's using this feature? How do you handle your tracking logs and present to auditors if you don't require the transmittal?
Also, do you require transmittal, or any kind of, verification on External Transfers? | | | | |
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How are banks who have two different online banking agreements (retail and commercial) displaying those to the consumer on first sign in to Online Banking? | | | | |
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How does your bank recognize and approve limits for ACH Exposure? Once approved, how do you monitor and track the exposure. Since technically it is not considered debt when calculating legal lending limits for borrowers, but the exposure does need to be monitored, how is it handled? Do you set up a product on your system and load it? Do you treat it as an "internal commitment" that can be canceled at any time? We currently use ITI Navigator system and I am trying to configure a way to monitor it through the system so that we can get an accurate idea of what our exposure is to each borrower. Any help would be appreciated! | | | | |
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This is in regards to dealer float lines for the purpose of providing immediate credit on outgoing drafts. Our bank goes through the normal approval process for a maximum amount of immediate credit allowed at any one time. My question is: How do you reflect this on your system? Do you show it as a commitment on your system? Do you have them sign a promissory note and/or what type of agreement do you have them execute? How do you monitor the activity? TEchnically it is not a loan until such time as they do not fulfill their obligation and are unable to cover the charge back to their account in the event the draft is returned unpaid. Any help on how others handle this situation or procedures would be very helpful!
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We are a small bank (under $100m) chartered less than 2 years and looking for an IT Policy to fit our institution. | | | | |
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Does anyone run Lockbox services and have a policy for that product? Thank you | | | | |
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We are getting into a new program of Mortgage Warehouse Lending and I am looking for a policy and or procedures for this. Does anyone else provide this service? Thank you. | | | | |
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How well is the Cyota watermark working for your customers? Have you had any issues with reliablity? Does it provide the level of security that you expected? Would you recommend it to another bank? | | | | |
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Escrow accounts are fairly new to our institution. We recently had a customer that received notification from the tax assessor that his real estate was reappriased and that his taxes would be increasing about $12 a year. We performed the annual escrow analysis a month ago and used the older tax amount. Are we allowed under the regulations to change his escrow payments now? If so, do we still have to provide 45 days notice as with the annual disclosure? | | | | |
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Our core loan system calculates past dues based on exact number of days and not calendar days (i.e. 31 day month). The system counts the payment due date as the first past due day if the payment is not paid on the due date. This can cause loans to be 30 days past due within the same month in months having 31 days. How does your bank gather information for 30-89 days past due loans? We are looking for a way to resolve this. Can you help? | | | | |
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Bank A has a 1st lien Home Equity Loan; Bank B wants to provide the customer a 2nd lien Home Improvement loan. As long as Bank B’s loan amount is not more than the maximum supervisory LTV allowed for a home improvement loan, is there any other issue that Bank B should be concerned with? | | | | |
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Notice of Right to Copy of Appraisal - 12 USCA Section 1691(e) - Each creditor shall promptly furnish an applicant, upon written request by the applicant made within a reasonable period of time of the application, a copy of the appraisal report used in connection with the applicant's application for a loan that is or would have been secured by a lien on residential real property. Does this also include 2nd lien home improvement loans? | | | | |
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I was wondering what methods other bank's use to track internal wires. We have to report these annually on the OCC MLRS. State banks do not have to do complete this to my knowledge. We are currently using Watchdog wire, but it does not offer this functionality. | | | | |
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Do banks charge retail customers to use the External Transfer feature in a retail online banking application? If a charge is accessed to the customer, what is the average or typical charge for this feature? | | | | |
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We've recently been hit hard with the Heartland Payment Systems Compromise. We will be filling out and submitting a MasterCard Issuer Claim for Reimbursement Worksheet for the first time. If there is anyone that's done this before and is comfortable filling out the forms and answering questions on how to determine the answers to the questions, please let me know.
Thanks! | | | | |
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How are Banks, who are delivering E-Statements through their Online Banking system and no longer delivering paper statements, meeting the E-Sign Act requirement which requires you to verify the customer is able to receive, open, and read the statement prior to delivering the first live statement electronically?
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