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Debit/ATM Card Dispute Questionaire

CBANC Member at a Bank with $169M in assets, located in the Midwest United States contributed on April 25, 2012

This is a required form for all Reg E disputes that are accepted by clients. It has been invaluable in figuring out whether we're dealing with friendly fraud or an obvious case.
One word of advice if you decide to use this packet, have the client complete as much of it as possible without staff intervention. People are much more inclined to answer truthfully as opposed to giving a response they think you're looking for.

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