Negotiation Skill Building: Improve the Bank's Business Development

July 7 2020 18:00 - 19:00 UTC

Today’s competitive environment requires the bank lender to be able to negotiate in various, sometimes abstract situations – all at once! Attend this “interactive” keynote speech and learn to ask for the business and actually close the deal!

This session will emphasize negotiation skill building, effective communications, telephone techniques, and the negotiation process in order to improve the lender’s overall “business development” efforts. The related concepts of technical skill set and management styles will also be displayed. Additionally, the speech will cover the importance of the “human” side of negotiations including “empathy”, “ego”, and “needs.” Throughout the session, business development “case studies will be presented in order to reinforce the concepts.

Main Topics

  • Negotiation Skill Building
  • Effective Communications
  • Telephone Techniques
  • The Negotiation Process
  • Improving the Lender’s Business Development Efforts
  • Technical Skill Set and Management Styles
  • The “Human” side of Negotiations
  • Business Development “Case Studies”

Commercial lenders, relationship managers, branch managers, private bankers, and business development officers

CPE Information:
• Prerequisites: N/A  • Advanced Preparations: N/A  
• Course Level: Basic • Group Internet Based Training

CBANC Network is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

  • Marketing
  • Retail Banking
    • Human Resources
    • Training
  • NegotiationSkillBuildingToImproveTheBank'sBusinessDevelopmentEfforts_July72020.pdf
    Attendees Only

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