FDCPA: Debt Collections Today, Tomorrow & Regulatory Changes

June 30 2020 19:00 - 20:00 UTC

FDCPA has long been important for financial institutions. With added focus on consumer rights by activists and now by regulators like the CFPB, it may be time to reacquaint ourselves with this regulation and what we can and cannot do when collecting debts owed us. While changes to the law remain in flux given the current administrations desire to reduce regulations, the basics are still viable and relevant.

This webinar is designed for those who need a refresh of the practices associated with collection activity or for those new to the business of collections. The civil and regulatory penalties, not to mention the reputation risk for our institutions if we fail to adhere to the law, are so great that this webinar will help prepare us to adhere to the law and still achieve our corporate goals.

Key Objectives:

  • Identify practices prohibited by law
  • Gain an understanding of permitted collection practices
  • Update knowledge of rules and regulations governing collection practices
  • Share best practices already in place
  • Provide insight to regulatory concerns


  • Risk Managers
  • Auditors
  • Directors of Internal Audit
  • Enterprise Risk Managers and Staff
  • Quality control staff
  • Compliance Officers
  • Operations Leaders
  • Operational Risk Leaders
  • Business Executives
  • Collection Staff
  • Collection Management
  • Board of Directors

CPE Information:
• Prerequisites: N/A  • Advanced Preparations: N/A  
• Course Level: Basic • Group Internet Based Training

CBANC Network is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

  • Regulation
  • Fair Debt Collection Practices Act
    • Compliance
  • FDCPA 06292020.pdf
    Attendees Only

Purchase this webinar to access it on demand.