[FREE] Unlocking the Power of Knowledge Management for your FI
June 11 2021 16:00 - 17:00 UTC
More and more financial institutions are realizing that real change starts from within. A winning customer experience begins with a solid foundation for employee success: learning, training development, and an undisputable understanding of where to go for consistent, up-to-date, and accurate information.
Join us on June 11th as we share success stories from your peers in community financial institutions across the country. A learning and development executive’s 8-year journey from business continuity to knowledge management success and the impact it has had on the credit union’s mission of “people helping people.” A training coordinator’s best practices for boosting employee morale, and a call center leader’s insight into creating community and consistency among employees.
This webinar will address:
- The most common problems associated with knowledge management at FIs today
- How financial institutions are using centralized knowledge management as the cornerstone of their learning and development strategies
- The impact of knowledge management on employee morale, enablement, and retention
Plus, we’ll share 5 simple tips to encourage widespread adoption of your employee knowledge base that are easy to replicate.
• Prerequisites: N/A • Advanced Preparations: N/A
• Course Level: Basic • Group Internet Based Training
CBANC Network is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
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