Managing Card Disputes

October 6 2020 18:00 - 19:00 UTC

Offering a card program doesn’t stop with choosing the brand and creating the perfect card for your account holders. It means understanding the rules and regulations, as well as processes that surround the entire card program. Chargebacks are an integral part of any card program, and they affect all participants – the issuing institution, the merchant, and the card holder. Understanding what a chargeback is and how the process works is a must for all participants.

Join us for an in-depth look at the rules and regulations impacting card disputes, and how you should apply them.


  • A review of the dispute process
  • How Regulation E impacts card disputes
  • Card brand zero liability does not always mean zero

Who should attend:
Debit card program management and staff, operations management and staff, and any individual interested in learning more about building a debit card program.

CPE Information:

  • Prerequisites: N/A • Advanced Preparations: N/A
  • Course Level: Basic • Group Internet Based Training

CBANC Network is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

  • Credit Card
  • Debit Card
  • Managing Card Disputes.pdf
    Attendees Only

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