Does anyone have a Change of Address procedure where you accept the change without a customer signature? Where you have steps in place to identify your customer over the phone and accept that verification as adequate for the change?
Do any of you separate the mortgage compliance between the production side(assisting the MLO's, NMLS management,SafeAct training, yearly compliance trainings, prefund/post close, denial audits, re-certifications, reviewing new employees, updating policy/procedures) versus the mortgage servicing side? It is a lot for one person to keep up with non-stop. I have only been doing it for a little over a year now but I still feel like I am missing something or may not know some things I am suppose to be doing. I have been doing a lot of learning on my own and all the peers on this site are really helpful and I appreciate your downloads. I still need to tackle the Mortgage Servicing side though. Does anyone happen to have a run down of what all you should be doing as you monitor and make sure everything is being done on the Servicing side? Also there are always lots of compliance schools or training but I really just need to find one that is specifically mortgage only. If any of you know a great online or in person mortgage compliance school please let me know. Thanks for any advice or help.
Does anyone have any Night Depository Procedures or Policies they could share?
Hello. I'm just curious, who at your institution is responsible for the upkeep of all the Federal and State Labor Law, OSHA, etc, posters that are required to be posted/available for employees to view? Compliance handles it here, but I've always felt that it is more of an HR item. Thanks all!
Hey Cbanc family. I'm in panic mode as I just discovered there are some new mortgage servicing rules to be implemented October of this year. My main focus has been completely on HMDA. I've been in compliance and banking for a little over a year now and am still learning SO MUCH, so I don't really know what the old servicing rules are, much less the new. I've printed the ABA's Reference Guide for Mortgage Servicing, but have no idea where to go from here. Helllllllp please!
Hello! I am looking for a MLO Compensation Policy that basically states that we DO NOT compensate our loan officers. Does anyone have any they are willing to share? Thank you in advance!
We are looking to revise our managing of our Policies and Procedures, and are looking to hear as to what (if any) software or third-party services others are using? We are looking for something that will be searchable, and house policies and procedures separately. If you are currently using a product or outsourcing it, we would appreciate it also if you would provide any pros/cons. Thank you in advance for your assistance!
Every year we host "Social Media Month." This year, we're looking for your input on topics. What is a topic you'd like to hear an expert speak to? Who is a guest you'd love to have answer your questions?
I have been asked to create a booklet of sort that includes all kinds of compliance materials for the lenders to access at one place. Has anyone done anything like this before? What do you think should be included? Are there any recommended processes?
We currently have a statement on our membership application/new account agreement that asks if a business engages in Internet gambling or knowingly accepts payments from another engaged in unlawful Internet gambling. That document is signed by the member/customer. We are wanting to move that information to our Business Due Diligence form that currently does not require a signature. Reg GG recommends collecting a certification regarding this issue, but does a certification generally require a signature? Do others have their members/customers sign due diligence questionnaires? We would also be interested in how others collect this information and the wording they use. Thank you!