Fiserv integrated teller and premier user question

EVP at a bank ($445MUSA)

i am looking for help with an issue that Fiserv can't seem to solve. in the 15.0 release of integrated teller there is a new reject "type" that can be used for reject " Teller Alert". the type is " Premier Specification". this is supposed to allow you to set up within your CIS specs premier teller alerts and then instuct it to affect the teller ( "T") or you can leave it blank to not stop the teller on this specific alerts.

Right now we utilize a teller alert for something that i don't want to make the tellers override but we can't get this to work so it is causing the tellers to override for everything.

Does anyone else have a solution to this?