Does anyone have an Acceptable Use Policy or Procedure for an in house Bomgar appliance? Thanks!
Can Evidence of Insurance for Dwelling be used as a secondary form of identification at account opening? Also, I'm curious to see others' list for acceptable primary and secondary forms of identification.
If a bank's secondary market department is providing the permanent financing on an in-house construction loan here, is it allowed to use the credit bureau that is pulled by the secondary market or must it pull a separate one for its construction loan?
We are running into an issue where for CIP we have to verify the SSN due to the Risk Assessments saying for example, "Multiple SSNs listed for this name". We have listed documents to use for SSN verification if the applicant cannot produce their SSN Card- VA documents, SSA-1099 for example, however, these government issued documents have the SSN truncated. Are you seeing policies addressing this?
Does anyone have training that they would be willing to share that covers Copyright infringements from photos customers want to use for custom instant issue cards? We are setting up an approval process to handle customer image requests and I would like my team to get training on this.
Does anyone have a Wi-Fi usage policy or an acceptable usage policy with Wi-Fi usage included that they would be willing to share?
My institution has just recently changed our lending platform to Mortgage Bot and using DocMagic for the documentation. One document we have used, the Collateral Protection Insurance Notice, has the exact wording they we want but at the very bottom in small print it shows "ILCPIN.MSC". When we contacted a representative for DocMagic they said it was a Illinois document and that they would have to leave that print on if we wanted to use it. We are in West Virginia and lend in WV and Ohio. Would we be wrong in using this document. Thanks in advance
Does anyone have a mobile capture deposit policy and procedures they would share? We are looking at implementing the ability to accept deposits thru mobile capture from customers i-phones.
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If you haven’t heard already, Google is sunsetting its Google Site Search product with a complete shut down expected next year. Thousands of banks and credit unions rely on Google Site Search or other search engines for their external website search engine.
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Date: Thursday, October 12th
Time: 2:00pm - 2:45pm EDT
Speaker: Al Rosenbaum, EVP Customer Success at SilverCloud Inc.
Anyone have a Website Policy they could share. I have some website checklist for reviewing our site and can probably use these to assisting with creating a policy (although I gather accessibility is the major thing auditors/examiners are looking for); I'm thinking I might need a bit more such as who can access - how and why; maybe something about website restrictions and guidelines, etc.