TOPIC: Residential Lending

Third Party's COVID-19 Forbearance Review

Employee at a bank ($13.6BUSA)
Hello, 
Do any of your financial institutions use a third-party to service your mortgage loans? If so, have you conducted any compliance reviews of their COVID-19 forbearance practices, options given to borrowers, letters issued, and etcetera? Would you be willing to share your compliance review focus and any templates you have used to complete such reviews, please? I would very much appreciate it.