TOPIC: Continuity Control

Free July Webinar - Lessons Learned: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

Join us for our July webinar! Lt. Col. Darling discusses critical lessons learned on 9/11 and what they teach us about BCP - whether we are leading a bank or the United States of America. Register for free today! If you are not able to make it to the live event, we will send you the recording afterwards.

LESSONS LEARNED: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

On September 11, 2001, Lt. Col. Darling worked for the White House Military Office, Airlift Operations Department. It was in this position that he supported the President, Vice President and National Security Advisor in the underground President’s Emergency Operations Center and witnessed unprecedented leadership and decision-making at the highest levels of our government. With this life-changing attack on our nation, Lt. Col. Darling saw first-hand how imperative it is to have proper planning in place in the event of a disaster.

This special joint webinar will showcase the compelling parallels in planning for and executing on business continuity planning and disaster recovery while Darling shares his story. Key takeaways include:

  • The role of leadership in a crisis – and how to adapt when the leader is absent
  • Determining how much training/planning is enough
  • Best practices for crisis decision making
  • Understanding the difference between business continuity planning and disaster recovery – and putting plans for both in place

    Becoming Unbreakable: Why Business Continuity is Critical for FIs

    Hello, Bankers! Today we are discussing the importance of BCP to the overall health and longevity of your institution. This post originally appeared on the Ncontracts blog.

    Becoming Unbreakable: Why Business Continuity is Critical for FIs

    Effective business continuity plans (BCPs) are essential for any business but especially critical for financial institutions. Though they vary from bank-to-bank (or credit union), the fundamentals of retail banking are the same...

    READ THE FULL ARTICLE: Download the attached PDF

      Is Your Vendor Prepared for Disaster?

      Good morning, bankers. Today, we're discussing Business Continuity Planning! This post is the first in a series originally published on the Ncontracts blog.

      Is Your Vendor Prepared for Disaster?

      The only thing worse than having a critical system go down is having a critical system go down and having no idea when and in what condition it will come back up.

      Many pages of regulatory guidance have been written to guard against this situation, yet a recent analysis conducted by the FDIC's Office of Inspector General finds that just half of vendor contracts it reviewed "explicitly included business continuity provisions."

      READ THE FULL ARTICLE: Download the attached PDF

        Reminder! Free February Webinar - Cyber and the C-Suite: What Top Management Needs to Know About Cybersecurity

        Don't forget! You're invited to our free February webinar on responding to cybersecurity breaches and disaster recovery. If you're not able to make it to the live event, we will send you the recording afterwards. Register today!

        The number of financial institution U.S. data breach incidents tracked in 2017 hit a new record high of 1,579 breaches, according to the 2017 Data Breach Year-End Review released by the Identity Theft Resource Center® (ITRC) and CyberScout®. The Review indicates a drastic upturn of 44.7 percent increase over the record high figures reported for 2016.

        What would one breach do to your financial institution? How would your senior management team respond?

        Breaches can be highly preventable, provided you’ve assessed the risks and set forth the proper safeguards. This workshop/webinar will address the following areas to hold your executives and board members responsible for cybersecurity and disaster recovery resiliency. Takeaways include:

        • The importance of managing third party vendors, your financial institution’s single largest vulnerability to cyber risk
        • Why you should familiarize yourself with the FFIEC Cybersecurity Assessment Tool and the 2017 updates to the guidance
        • The key role of risk management as an effective preventative tool
        • Best practices for you to manage vendor due diligence rules and contract management
        • How to work with your regulatory agency both during and between your exam cycles

        The operational, financial and reputation risk costs are staggering, making attendance for your financial institution’s C-suite essential.

        Register Today

          Free February Webinar - Cyber and the C-Suite: What Top Management Needs to Know About Cybersecurity

          Hello bankers! You're invited to our February webinar on responding to cybersecurity breaches and disaster recovery. Register for free and if you're not able to make it to the live event, we will send you the recording afterwards.

          The number of financial institution U.S. data breach incidents tracked in 2017 hit a new record high of 1,579 breaches, according to the 2017 Data Breach Year-End Review released by the Identity Theft Resource Center® (ITRC) and CyberScout®. The Review indicates a drastic upturn of 44.7 percent increase over the record high figures reported for 2016.

          What would one breach do to your financial institution? How would your senior management team respond?

          Breaches can be highly preventable, provided you’ve assessed the risks and set forth the proper safeguards. This workshop/webinar will address the following areas to hold your executives and board members responsible for cybersecurity and disaster recovery resiliency. Takeaways include:

          • The importance of managing third party vendors, your financial institution’s single largest vulnerability to cyber risk
          • Why you should familiarize yourself with the FFIEC Cybersecurity Assessment Tool and the 2017 updates to the guidance
          • The key role of risk management as an effective preventative tool
          • Best practices for you to manage vendor due diligence rules and contract management
          • How to work with your regulatory agency both during and between your exam cycles

          The operational, financial and reputation risk costs are staggering, making attendance for your financial institution’s C-suite essential.

          Register Today

            Free January Webinar - Top 10 Things to Consider for an Effective BCP Plan

            Person at a Company (USA)

            Good morning bankers! You're invited to our January webinar on setting up your BCP plan for 2018. Register for free and if you're not able to make it to the live event, we will send you the recording afterwards.

            How’s your financial institution’s business continuity plan? Are you certain it’s current and comprehensive? Or did someone compile it back in 2013 and it has remained in binders ever since? Given the rough past few months of weather and fire calamities, now’s a good time to go back to basics in considering the state of your BCP plan. We’ll explore the fundamental steps necessary to ensure that you’re structuring your BCP program in the most effective format, addressing such issues as:

            1. Gather/Organize the Right Information
            2. Recovery Strategies
            3. Third Parties
            4. People
            5. Call Trees
            6. Resources
            7. Locations
            8. Teams
            9. Documents
            10. Required Functions

            Even if your organization has a full-fledged BCP program, it’s always useful to have reminders on these foundational best practices so your financial institution can remain operational amidst a catastrophic event.

            Register Today

              2017 Credit Union Call Center & Benchmarking Survey

              The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.

              Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:

              • The tensions, drivers, and disconnects behind a strategy focused on member experience
              • The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
              • Call center staffing issues, metrics, and technology usage trends and gaps
              • Current approaches to reducing workload and improving agent performance
              • & much more

              Register today to secure a spot!

                Webinar Tomorrow: Revelations from FDIC's OIG Report

                Person at a Company (USA)

                Hi everyone. Tomorrow we're conducting the free webinar on the OIG report discussing their assessment of vendor management across the banking industry. We think you'll really find this content interesting. If you can't make it, no problem. We'll send the recorded webinar to all registrants once it's processed. Register using the link below.

                https://ncs.bz/2mfcxCJ

                Blob