TOPIC: Credit

Denial reasons for denied applications placed in the wrong channel

Manager at a credit_union ($4.3BUSA)
Hello! From time to time, we receive consumer loan applications that were meant to be business loan applications. These are self-serve applications through our website and selected the wrong product.

The current process is to withdraw the application placed in error and for a new application to be started by the applicant with our business services team. The denial reason of "we do not offer the type of credit requested" seems to fit the situation. 


Is 'withdrawn' acceptable for the original application in this situation or should we be using the denial reason above?