TOPIC: Consumer

3 Engagement Strategies to Improve CX in Times of Reduced In-person Banking

Three customer engagement strategies that real banks and credit unions have implemented to improve their customer experience initiatives during the pandemic. From self-service to personalized service – find out how financial institutions can continue to win with customer experience despite the chilling restrictions of the COVID 2.0 world.

Join us on March 3rd at 2PM ET and learn:
  • Why customers leave your institution for a better experience with challengers.
  • How to use your FI’s competitive edge (hint: your frontline) to deliver great customer experience with a hybrid digital + human approach.
  • Best practices to humanize the CX across all channels with tactics like self-service, appointment scheduling, and knowledge delivery.
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