We get a large number of returned emails from notifications and statement reminders. When the number was smaller, we would contact the client or review the new account docs to ensure that the information input originally was correct. I was just curious what others were doing.
Can any of you think of a reason it would be necessary to retain evidence of e-statement terms acceptance on each customer who enrolls through online banking? They're demonstrating consent when they request to view statements and disclosure is delivered electronically. That should suffice. We have been retaining copies of reports listing each customer that enrolled the previous day. Necessary?