Currently researching terms/conditions to create an Employee Mortgage Loan Program. Does anyone have one in place that they would be willing to share with us?
Happier employees mean happier customers. Happier customers mean increased ROI.
And it all begins with having a stellar company culture. In this article, we look at the famous culture of Zappos and extract 5 lessons that you can replicate at your institution. https://kasasa.com/blog/post.html?slug=5-ideas-steal-zappos-company-culture/
Apply for the Senior Loan Operations position or simply get more details directly thru our website "Careers" section on the right side of the main page
Metropolitan Capital is a Universal Bank offering premier Private Banking & Wealth Advisory, Commercial Banking, and Investment Banking services that cater to high net worth individuals and entrepreneurs, their families, and the businesses they own and operate.
At Metropolitan Capital, the client experience drives our business philosophy. Through a hands-on approach at every touchpoint of the relationship, our financial professionals provide clients with the tools and the insights to achieve both their professional and personal goals. Our unique ability to understand complex circumstances and craft long-term customized solutions has differentiated Metropolitan Capital from other financial institutions in the industry and has enabled us to successfully grow nearly exclusively through client referrals.
Metropolitan Capital comprises a family of financial service companies that include Metropolitan Capital Bancorp, Inc. (Federal Reserve-regulated financial holding company), wholly owned Metropolitan Capital Bank & Trust (Member FDIC), and Metropolitan Capital Investment Banc (FINRA-licensed broker dealer).
approx. 50 team members
We are currently hiring a junior (0-2ish years experience) sales development/account management rep based out of or wanting to move to Austin (no relocation assistance provided). Folks who work for a bank/CU or a fintech/financial services company with B2B experience a plus! If you know of anyone please send them my way or feel free to direct message me on CBANC. Job posting: https://www.cbancnetwork.com/careers
Changes to executive compensation, deferred tax assets and liabilities, foreign earnings and loss of interest deductions are just a few of the ways the new tax laws could impact financial institutions. Check out PKM Tax Partner, Pat Tuley’s feature in Bank Director to hear more: http://bit.ly/2HhQzGV
The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.
Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:
- The tensions, drivers, and disconnects behind a strategy focused on member experience
- The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
- Call center staffing issues, metrics, and technology usage trends and gaps
- Current approaches to reducing workload and improving agent performance
- & much more
Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.
Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.
SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.
Here’s how to get a content assessment:
- Let us know you’re interested and we will schedule a 20-minute call to go over your main challenges and pick the policy or procedure you want to focus on (i.e. opening a business account or an IRA).
- Next, our content specialists will take your policy or procedure content and re-architect it based on best practices that are proven to improve the search as well as your front line staff’s understanding.
- When it’s complete, we’ll deliver your newly architected content and discuss the results with you.
Any questions? We're happy to help!
The SilverCloud Team
If you are a bank or credit union operating in today’s market, providing an excellent digital experience for your customers and members is likely a top priority.
We set out to find some of the most innovative credit union and banking software on the market today and noticed a recurring theme: Most of the technologies on our list had a similar goal — to help financial institutions improve the consumer’s digital experience. So, while each software vendor on our list below provides a unique offering, they all contribute to the common goal and number one strategy of banks and credit unions today: Create the best customer or member experience possible across all digital channels.
Check out the full list here.
Looking to learn more about how to get the most out of your digital channels? Check out our short video here.
-The SilverCloud Team
Does your bank or credit union need a new website? If so, you may be wondering where to start or how to begin. This 16-page eBook will help you get your project rolling and assist you in determining the most important questions to consider when planning for the launch of your new website.
In this eBook, we discuss what questions you should ask and why they are important. Questions include:
- What are your objectives?
- Does your website represent your brand?
- What is your SEO strategy?
- What is your conversion strategy?
- How will website traffic be measured?
- How will social media be integrated?
....And many more!
Download the eBook here!
Any questions we missed? Let us know! Comment below or email me at email@example.com. We're always looking to improve the resources we offer the Bank/CU community.