In our latest blog, Chris Emery highlights a few takeaways from the information that was presented on the webinar, especially in key areas that previous materials may not have fully covered.
The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.
Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:
Today, the CEO’s of most financial institutions are asking Marketing, IT, and eCommerce the same question: how can we drive more people to our website AND transform it into a digital branch?
Join us for an exclusive webinar to learn how OnPoint Community Credit Union, a $4.9 billion financial institution in Portland, Oregon, did just that.
We’ll discuss how OnPoint was able to get their website to deliver a better experience around support and product related questions, as well as large events like online banking conversions.
You’ll gain key insights into:
Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.
Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.
SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.
Here’s how to get a content assessment:
Any questions? We're happy to help!
The SilverCloud Team
Does your bank or credit union need a new website? If so, you may be wondering where to start or how to begin. This 16-page eBook will help you get your project rolling and assist you in determining the most important questions to consider when planning for the launch of your new website.
In this eBook, we discuss what questions you should ask and why they are important. Questions include:
Download the eBook here!
Any questions we missed? Let us know! Comment below or email me at firstname.lastname@example.org. We're always looking to improve the resources we offer the Bank/CU community.