TOPIC: Business Continuity

Business Intelligence Department

AVP at a bank ($459MUSA)

Does anyone's institution have a Business Intelligence department currently? At what asset size did your institution add a Business Intelligence department to the team? What is your current asset size if you are looking to develop one? By Business Intelligence I mean a team that is dedicated to analyzing processes within your institution and gathering data to find ways to improve. Additionally they would be responsible for working with the department leads to explore new business opportunities. Specifically they would be responsible for gathering quantifiable data that would assist the department/senior management with making those decisions rather than relying simply on feelings and assumptions.

    Free December Webinar! Tracking Exam and Audit Findings

    You are invited to our December webinar discussing best practices for tracking and avoiding exam and audit findings. Register for free today! If you are not able to make it to the live event, the recording will be available for download afterwards.

    Standard compliance protocols are set to ensure that processes are followed by management and employees, internal audit, external audit, and government review. In spite of those checks and balances, examiners and auditors uncover deficiencies in your processes, and it falls to your team to resolve them. These issues can be the proverbial ‘hot potato’ on who takes the necessary action on the findings. It’s common for the findings to revolve around third-party risk, business continuity issues, and compliance areas. This webinar will address:

    • The dangers of only using Excel spreadsheets to manage findings
    • Best practices for policies and procedures to avoid findings in the first place
    • How to track to guarantee complete remediation of findings
    • The benefits of testing your remediation to ensure changes take effect
    • Best practices of vendor management, business continuity planning, and compliance to help your financial institution avoid findings

    Register Today!

      CBANC Premium - Workspace Tips

      Manager at a Company (USA)

      Here is a quick tutorial on how to add users to your CBANC Premium Workspace application. Workspace is a central source of truth for your policies, procedures, and other important documents. It also includes 25 policy & procedure checklists, updated by experts as regulations change, to help your team hit the ground running. Workspace is great for collaborating with your board of directors, impressing your examiners, and streamlining policy and procedure management. Works great on iPads without the need to download additional software and has bank-level security built in.

        Free July Webinar - Lessons Learned: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

        Join us for our July webinar! Lt. Col. Darling discusses critical lessons learned on 9/11 and what they teach us about BCP - whether we are leading a bank or the United States of America. Register for free today! If you are not able to make it to the live event, we will send you the recording afterwards.

        LESSONS LEARNED: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

        On September 11, 2001, Lt. Col. Darling worked for the White House Military Office, Airlift Operations Department. It was in this position that he supported the President, Vice President and National Security Advisor in the underground President’s Emergency Operations Center and witnessed unprecedented leadership and decision-making at the highest levels of our government. With this life-changing attack on our nation, Lt. Col. Darling saw first-hand how imperative it is to have proper planning in place in the event of a disaster.

        This special joint webinar will showcase the compelling parallels in planning for and executing on business continuity planning and disaster recovery while Darling shares his story. Key takeaways include:

        • The role of leadership in a crisis – and how to adapt when the leader is absent
        • Determining how much training/planning is enough
        • Best practices for crisis decision making
        • Understanding the difference between business continuity planning and disaster recovery – and putting plans for both in place

          Becoming Unbreakable: Why Business Continuity is Critical for FIs

          Hello, Bankers! Today we are discussing the importance of BCP to the overall health and longevity of your institution. This post originally appeared on the Ncontracts blog.

          Becoming Unbreakable: Why Business Continuity is Critical for FIs

          Effective business continuity plans (BCPs) are essential for any business but especially critical for financial institutions. Though they vary from bank-to-bank (or credit union), the fundamentals of retail banking are the same...

          READ THE FULL ARTICLE: Download the attached PDF

            Is Your Vendor Prepared for Disaster?

            Good morning, bankers. Today, we're discussing Business Continuity Planning! This post is the first in a series originally published on the Ncontracts blog.

            Is Your Vendor Prepared for Disaster?

            The only thing worse than having a critical system go down is having a critical system go down and having no idea when and in what condition it will come back up.

            Many pages of regulatory guidance have been written to guard against this situation, yet a recent analysis conducted by the FDIC's Office of Inspector General finds that just half of vendor contracts it reviewed "explicitly included business continuity provisions."

            READ THE FULL ARTICLE: Download the attached PDF

              Are cloud-based backup solutions viable in banking?

              Manager at a bank ($446MUSA)

              Hi everyone,
              Has anyone noted regulator comments (positive or negative) on the use of cloud-based backup solutions? I would also asked whether anyone is reliant on cloud-based backup solutions as a key component of their business continuity and disaster recovery plans?

              I can assure you this is not a solicitation or endorsement for cloud-based backup. I am simply seeking to understand the acceptance for the use of this technology by the banking industry and its regulators.
              Thanks in advance for your comments.

                Testing your Business Continuity Plan/Disaster Recovery Plan

                Manager at a credit_union ($116MUSA)

                Good Morning All from Frigid Wyoming! Our Operations Manager wanted me to ask if anyone in our surrounding area might be testing their Disaster Recovery plan in the near future. He would like to be able to come to your location and watch how you perform your annual testing. He has never had to perform this task before. He is located in Gillette, Wyoming. If anyone is able to help us out, please let me know. You can send a personal email to me at Thanks for all of your help! Wishing all a Happy New Year!

                Janice E. Opsal NCCO, NCBSO
                Campco Federl Credit Union
                Wright Branch Manager/Compliance Officer

                  ACH Business Continuity

                  AVP at a credit_union ($3.5BUSA)

                  With the cold weather setting in, I'm just wondering if anyone has a business continuity test for their ACH/Wires group that I can take a look at. We already understand the roles that each team member has, but if/when we are closed for inclement weather we would like to use that date to test our plan and document successes and any failures. Thank you!

                    Introducing CBANC's Vendor Members

                    I wanted to take a moment to highlight our vendor partners on CBANC. As many of you may know we opened up the network in a controlled way to select vendor partners back in early 2016. We've worked with them to ensure they're bringing you helpful and educational content and expertise. Their investment in the vendor program is also what helps keep CBANC free for our bank and credit union members. If you're ever looking to tap into their expertise or learn more about the products and services these folks provide, please don't hesitate to visit their vendor page, direct message them, or reach out to us at CBANC if you're not sure the best way to get in touch. If there's a vendor not listed here that you'd like to see participating please encourage them to contact us or let us know. Also, if there's specific content you'd like to see from our existing vendors on the site please DM me or reply to this thread. Here's a list of our subscribing vendor members!

                      Vendor Information - Quantivate

                      VP at a credit_union ($782MUSA)

                      Good morning,

                      Do any of you use Quantivate as a vendor? We're interested in direct messaging or talking to someone who uses any of the following modules:

                      Enterprise Risk Management, Vendor Management, Regulatory Compliance Manager, or Business Continuity/Disaster Recovery.

                      Please email me directly at if you would be willing to chat with me (via email or by phone). Thanks.

                        Live Webinar: Google's Exiting Banking Site Search: What Now?

                        What the sunsetting of Google’s Site Search means and what other banking site searches are missing. Register here today.

                        If you haven’t heard already, Google is sunsetting its Google Site Search product with a complete shut down expected next year. Thousands of banks and credit unions rely on Google Site Search or other search engines for their external website search engine.

                        But have you stopped and thought whether or not a website search is even relevant in today’s banking environment?

                        Come learn what Google and Amazon know about site search that banking site searches do not. Learn how content, placement, and the type of questions on banking consumers’ minds play a role in driving people to use and value your bank or credit union’s site.

                        In this webinar, you’ll learn:

                        • Data and insights behind what customers and members are really searching for on your website.
                        • What Google and Amazon are doing in their native environments to enable people to find what they’re looking for. Hint: It isn’t just technology.
                        • How to gain a clearer picture of how visitors are using your site and how to convert greater numbers of them into leads.

                        Register here today.

                        Date: Thursday, October 12th
                        Time: 2:00pm - 2:45pm EDT
                        Speaker: Al Rosenbaum, EVP Customer Success at SilverCloud Inc.

                          Exclusive Webinar: How OnPoint Turned Its Website Into a Digital Branch

                          Today, the CEO’s of most financial institutions are asking Marketing, IT, and eCommerce the same question: how can we drive more people to our website AND transform it into a digital branch?

                          Join us for an exclusive webinar to learn how OnPoint Community Credit Union, a $4.9 billion financial institution in Portland, Oregon, did just that.

                          We’ll discuss how OnPoint was able to get their website to deliver a better experience around support and product related questions, as well as large events like online banking conversions.

                          You’ll gain key insights into:

                          • How to get more people to your website
                          • How to significantly increase the time on site
                          • How to get more consumer self-service from your site
                          • How to drive more leads to your branches, call centers, and specialists

                          Register Here Today



                            Blog: Don't Forget the Human Side of Business Continuity

                            Originally posted on the Rentsys Recovery Services blog.

                            When Hurricane Katrina struck, it left entire cities along the Gulf Coast devastated. Those who hadn’t evacuated were forced to find food when groceries and restaurants were closed, a cool place to sit when the AC was out in the sweltering South, and a place to bathe when there was limited to no running water. What are the odds of successfully implementing your business continuity plan after that? Surely employees aren’t going to work under those conditions, right? Not so for the employees of a bank branch in Pascagoula, MS.

                            The company’s building had flooded, so it had a Mobile Banking Center deployed. Employees showed up to work to help customers cash their FEMA checks. This service was critical to a community in need, and the branch was the only place in town providing it. The employees even brought their families to work to take advantage of the air-conditioned space. When your business experiences a regional disaster, how do you activate your business continuity plan if your employees are busy dealing with their own personal emergencies? Should you expect them to come to work? The human element of business continuity can’t be ignored.

                            To ensure your business continuity plan is compatible with your employees’ and community’s needs, make sure you know the answers to these questions....

                            Read more

                              Blog: 3 Ways to Keep Your Business Continuity Plan Current

                              Person at a Company (USA)

                              This blog was originally published on August 17, 2017 on the Ncontracts blog.

                              The other day my friend’s basement flooded.

                              It was a rainy night, the kind where television programs are interrupted by an emergency alert warning of a flash flood, but he wasn’t worried. He was in for the night. His roof was solid. His gutters were clean. He’d lived in his house over a decade and had never had a problem so why would things be any different this time?...

                              READ MORE: Download the attached PDF