Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.
Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.
SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.
Here’s how to get a content assessment:
- Let us know you’re interested and we will schedule a 20-minute call to go over your main challenges and pick the policy or procedure you want to focus on (i.e. opening a business account or an IRA).
- Next, our content specialists will take your policy or procedure content and re-architect it based on best practices that are proven to improve the search as well as your front line staff’s understanding.
- When it’s complete, we’ll deliver your newly architected content and discuss the results with you.
Any questions? We're happy to help!
The SilverCloud Team