Gig work is growing, both in the number of jobs and revenue. We explore how you can potentially acquire this customer segment. Read Article

Women have been hit hard during the pandemic. We give you 4 strategic elements to include in your efforts to attract and retain women customers – who are a key demographic for community financial institutions. Read Article

I know that Reg Z prohibits the right to offset on consumer credit card transactions. What isn't clear is, in the case of a business credit card, is the business a "consumer" because they're purchasing something with the card and therefore entitled to the same protection?

I feel like I should know this, but credit card compliance is new to me.

After the global slowdown ends, international business will expand again. We offer you steps to guide your international customers when this happens. Read Article

Is the limits the same as it would be for a RDC, or do yall give them different limits?

20% of small businesses became frustrated enough with their financial institutions to switch after going through the PPP process. We look at how this could be good for community financial institutions. Read Article

As bankers get back to work in the branch, there are questions to answer. Today, we discuss how to make both customers and employees comfortable in the branch and how to hire virtually. Read Article

Was curious to know what other FIs did to determine if they had any expiring ITINs on file since some may have expired on January 1? If you had them, how did you determine that and what steps were taken to correct it? 

Over the past year, the values of tolerance and equality have increased in importance for the US population in general. We look at how some financial institutions are reviewing their values and communicating with their employees and customers in light of this shift in today’s article. Read Article

Having a hard time discerning whether your lending team is originating both high quality and profitable CRE loans? Are you struggling with pricing in a changing rate environment? Join an upcoming webinar this week with Abrigo and Trepp to learn about the impact of COVID-19 on your CRE strategies. Register now: https://www.abrigo.com/webinars/effective-loan-pricing-growing-your-cre-in-a-changing-rate-environment/

Is anyone out there using NAICS/Industry as a variable for pricing?  I've heard of some pricing differently for owner occupied vs. non-owner occupied CRE, but am wondering what people are doing for C&I?

Has anyone considered charging a higher interest rate on restaurants for example since they might be considered a higher risk, or a higher rate on a business that might require a higher rate of enhanced due diligence such as an all cash business?   

Not every community financial institution counts wealth management services among its offerings. However, for those that do, now might be the right time to review the service for greater fee income. Read Article

Community financial institutions using the PPP to help their customers will likely reap other long-term benefits. We look at 3 of those benefits in today's article. Read Article

Many banks have been assessing their lending criteria and tightening their standards. To show what your peers are doing, we provide you with some highlights of the Fed’s latest bank lending practices report. Read Article

Since the Federal Board no longer requires reserve requirement on transaction accounts, should an FI stop deducting 10% of the Average Collected Balance on a Business Analysis Checking Account for the earnings credit calculation or it is also an option for the FI?Thank you.

You've been working hard to process PPP loans for the past 2+ weeks -- so now what? How are these loans forgiven? While we don't have all the answers yet from the SBA, here's what we know now:  Read the blog