TOPIC: Digital

Whitepaper: How Digital Lending Solutions for SMBs Can Increase Efficiency and Maximize Profitability

When considering the viability of the small business lending market, banks and credit unions often struggle to deliver these all-important loans quickly, conveniently and profitably. Among the hurdles are legacy core technology limitations, budget shortages and regulatory concerns. Our latest whitepaper addresses these hurdles and provides recommendations for institutions not only to navigate the barriers, but also to implement a digital lending solution for increased efficiency and maximized profitability. 

To learn more, visit our newly-launched website: http://www.akoubacredit.com

    Last Week to Register for COMPLIMENTARY Executive Summit in Ft. Lauderdale, 2/5

    There’s no question about it: Data and Digitization are key to your financial institution's future success.

    If your institution is not developing a plan to adapt and meet consumer demands in this increasingly digital world, you risk ceding your position to other financial institutions and non-bank competitors alike.

    Attend the Velocity Solutions Executive Summit on February 5, 2019FREE to financial institution executives*—to learn proven strategies that will help move your credit union into the digital revolution by harnessing the power of big data, digital solutions and automation.

    Delivered in one power-packed day and led by seasoned presenters with decades of experience, Executive Summit topics include:

    • Digital Banking Strategies and the Regulatory Landscape
    • Leveraging Data & Digitization to Build Revenue & Relationships
    • Digital & Dynamic Data-Driven Overdraft Management
    • Big Data Profits through a Unified Platform Approach
    • The Power and Profitability of Digital Lending
    • Digital & Social Strategies for Account Acquisition

    *Includes the one-day seminar, one hotel night, your roundtrip airfare and event-related meals.

    Click here to see the agenda: http://bit.ly/2Ru4McQ

    Space is limited. Click here to register: http://bit.ly/2RxmdJx

    Click here to see what past attendees say about the Velocity Executive Summits! (video) http://bit.ly/2Rr5CH4

    Can’t attend the February 5 Executive Summit? Click here to see more 2019 sessions: http://bit.ly/2RwkyDK

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      ABA Research Study: The State of Digital Lending

      Digital Lending is the new imperative.

      However, traditional banks, particularly smaller ones, have typically lagged in technology adoption for lending, especially compared to up-and-coming fintech players. If you’re a glass-half-full person, this technology shortfall could be seen as an easy opportunity. Could digital automation for lending represent the next wellspring of growth for banks, and if so, what is the best way to get there?

      Download the ABA Study: the State of Digital Lending>> http://bit.ly/2CqsKv4

      Additional Information: "10 Signs You Should Invest in Small Business Digital Lending Software>> http://bit.ly/2CsIZYI

        Is your credit union meeting consumer demands in this increasingly digital world?

        READ THE ARTICLE HERE: http://bit.ly/2RsLcgV

        There’s no question about it: data and digitization are key to your credit union’s future success. If your institution is not developing a plan to adapt and meet consumer demands in this increasingly digital world, you risk ceding your position to other financial institutions and non-bank competitors alike.

        Your institution could get left behind by failing to move ahead:

        • 65% of financial institution clients would consider leaving a firm if digital channels are not integrated (1)
        • 46% of consumers use only digital channels for their banking (2)
        • Only 37% of customers feel that financial institutions adequately understand their needs and preferences (3)
        • Personalization based on member data can deliver 5 to 8 times the ROI from marketing expenditures, and lift sales by 10% or more. (4)

        Attend the next Velocity Solutions Executive Summit on February 5, 2019—FREE to financial institution executives.*

        Learn proven strategies that will help move your credit union into the digital revolution by harnessing the power of big data, digital solutions and automation.

        Delivered in one power-packed day and led by seasoned presenters with decades of experience, Executive Summit topics include:

        • Digital Banking Strategies and the Regulatory Landscape
        • Leveraging Data & Digitization to Build Revenue & Relationships
        • Digital & Dynamic Data-Driven Overdraft Management
        • Big Data Profits through a Unified Platform Approach
        • The Power and Profitability of Digital Lending
        • Digital & Social Strategies for Account Acquisition

        *Includes the one-day seminar, one hotel night, your roundtrip airfare and event-related meals.

        Click here to see the agenda: http://bit.ly/2Ru4McQ

        Space is limited. Click here to register: http://bit.ly/2RxmdJx

        Click here to see what past attendees say about the Velocity Executive Summits! (video) http://bit.ly/2Rr5CH4

        Can’t attend the February 5 Executive Summit? Click here to see more 2019 sessions: http://bit.ly/2RwkyDK

        FOOTNOTES:
        1 JP Morgan Chase Strategic Update 2017
        2 The Financial Brand, “The Rise of the Digital-Only Banking Customer,” 2018
        3 Capgemini Consulting, “Big Data Alchemy: How can Banks Maximize the Value of their Customer Data?” 2014
        4 McKinsey & Company, “Capturing Value from Your Customer Data,” March 2017

          What Were the Industry's Top Tech Trends in 2018?

          2018 Tech Trends: Member Experiences, Digitalization & Data
          A look at 2018's technology trends as they apply to credit union member experience and analytics.

          Originally published by Credit Union Times, Dec. 12, 2018

          In the second of a three-part review of the year’s top credit union tech trends, the publication focused on member experiences, data analytics and digitalization as submitted by industry experts.

          One expert's entry...

          Another highlight was an increased digital lending focus, Mike Triggiano, EVP, product management/corporate development, Velocity Solutions, submitted. “We have seen a surge in credit unions of all sizes recognizing the importance of engaging their members through the digital channels.”

          Triggiano saw “More credit unions begin pushing back – and succeeding – with their own digital lending strategies to compete not only against other financial institutions, but also with the growing number of non-bank fintechs.”

          READ THE ENTIRE ARTICLE: http://bit.ly/2Lf2Oqi

            Keys to a data-driven banking world for smaller FIs

            Big banks mine customer data all day long for business insights, but many smaller banks either do not or don’t know how to leverage what they have. It's important to know how to use customer data to not only win new business but to also understand existing customers better and deepen those relationships.

            Next Tuesday, Nov 13 @ 1:30-2:30 pm ET Sageworks is hosting a free webinar explaining important trends in banking data, hurdles for data analytics adoption and types of data points your institution should be looking at: http://bit.ly/2Af9zod

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              New Poll! Digital Banking Trends At Your FI

              Person at a Company (USA)

              Happy Monday! We have a new poll up and would love if you could take 1 minute to complete the 3 question survey. It's about digital banking trends at your FI. As always we really appreciate the time you take to complete these polls as it helps us understand where to focus the content we provide you in our webinars and to get our pulse on the banking industry as a whole!

              Link to Poll: https://www.cbancnetwork.com/community/survey/view/1fc11acb-07ac-4ab9-b9ec-d183d3b0eb1d

                Infographic | Cyber Crime: A Growing Threat

                The threat to the U.S. financial system from cybercriminals is evident in this infographic, with highlights from the Internet Crime Complaint Center (IC3), and the advisory from FinCEN on Cyber-Events and Cyber-Enabled Crime.

                Learn more about the scale of losses globally, top countries as reported by victims of cybercrime, and highlights from FinCEN’s guidance on these crimes — perpetrated through digital channels.

                Download now: https://verafin.com/resource/cyber-crime-growing-threat/?src=CBANC

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                  1 CAMS Credit | Fraud Scams: Red Flags & Best Practices to Prevent Loss.

                  Webinar

                  Protecting your customers from evolving fraud schemes and scam scenarios
                  July 19 at 12:30 PM - 01:30 PM EST

                  From mass marketing fraud, to romance and work-from-home scams, and Business Email Compromise, savvy fraudsters are targeting your customers with a variety of illicit tactics — and inflicting millions of dollars in losses.

                  Join Josh McCarthy as he discusses the potential reputational and financial risks to your institution and outlines best practices to protect your customers from the devastating emotional and financial effects of fraud scams.

                  Highlights of this CAMS-accredited educational webinar include:

                  • Evolution of fraud schemes & scams perpetrated through digital channels.
                  • Red flags for common scams scenarios targeting customers.
                  • Best practices for loss prevention, early detection, and investigation strategies.
                  • Role of technology in fraud mitigation, including cloud data and multi-channel analysis.

                  Verafin will provide attendees with a certificate of attendance for 1 CAMS Credit. Attendees are responsible for submission of the certificate and reporting of credits to ACAMS.

                  Register now: https://verafin.com/event/fraud-scams-red-flags-best-practices-prevent-loss/?src=CBANC

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                    5 areas banks fall short in the borrower experience and how to improve

                    Expectations for speed, convenience and transparency are higher than ever, thanks to the rest of our digital lives. Consider the Amazons and Airbnbs of the world, where you can easily get all of the information you need at the tip of your finger. Your borrowers live in a digital world and expect you to provide a similar experience. See the areas your institution may be falling short and find out how to improve the gaps → https://web.sageworks.com/whitepaper-digitizing-business-loans

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                      Demo | Online Fraud: Solutions to Prevent Losses on Digital Channels

                      Multi-Channel Protection for Online Banking, Wire/ACH & Mobile Deposit Fraud
                      March 22 at 12:30 PM - 01:30 PM EST

                      Online channels are a serious target for sophisticated criminals looking to commit unauthorized transfers and harvest data to perform numerous types of fraud.

                      With the rise in fraud from Online Account Takeover, Wire/ACH Transfers and Mobile Deposits – financial institutions need proactive monitoring across all channels to prevent losses and protect customers.

                      Join us for a deep dive into Verafin’s Enterprise Fraud Platform help your institution uncover online banking fraud, as well as meet compliance requirements for detection and reporting of suspicious and fraudulent activity.

                      This demonstration of Verafin’s Consolidated Enterprise Fraud Platform will include:

                      • Fraud Management including false positive alert reduction, adaptive alerts, case management, enterprise reporting, and suspicious activity reporting.
                      • Fraud Prevention for unauthorized activity, including analysis of data across your online and transaction channels, and real-time integrations to proactive loss prevention
                      • Advanced Multi-Channel Detection Analytics including:
                        • Online Account Takeover Detection, including out-of-pattern online activity or unauthorized access from high-risk or international IP addresses.
                        • Unauthorized Wires & ACH Transfers from a compromised account, and how Verafin uses rich data analysis to evaluate payee confidence and reduce false positives.
                        • Mobile Deposit Fraud Detection to uncover out-of-pattern deposit activity used to inflate balances and fund a variety of scams scenarios.

                      Register now: https://verafin.com/event/online-fraud-solutions-prevent-losses-digital-channels/?src=CBANC

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                        Online & Mobile Banking Survey - 5 minutes of your time!

                        Person at a Company (USA)

                        Hi all! We're working in conjunction with Murphy & Co to put together a survey regarding digital banking trends for 2018. I'd be forever grateful if you (or forward it along to the right person!) could spend 5 minutes on this (12 quick mult. choice questions). Anyone who participates will receive a copy of results, a big ole thank you from yours truly :) , AND 10% off any CBANC premium packages you purchase in the next 3 months. Your answers are anonymous. Link to survey below. You can also find it anytime on your "MyCBANC" page.

                        Complete the digital banking survey here:

                          2017 Credit Union Call Center & Benchmarking Survey

                          The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.

                          Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:

                          • The tensions, drivers, and disconnects behind a strategy focused on member experience
                          • The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
                          • Call center staffing issues, metrics, and technology usage trends and gaps
                          • Current approaches to reducing workload and improving agent performance
                          • & much more

                          Register today to secure a spot!

                            Exclusive Webinar: How OnPoint Turned Its Website Into a Digital Branch

                            Today, the CEO’s of most financial institutions are asking Marketing, IT, and eCommerce the same question: how can we drive more people to our website AND transform it into a digital branch?

                            Join us for an exclusive webinar to learn how OnPoint Community Credit Union, a $4.9 billion financial institution in Portland, Oregon, did just that.

                            We’ll discuss how OnPoint was able to get their website to deliver a better experience around support and product related questions, as well as large events like online banking conversions.

                            You’ll gain key insights into:

                            • How to get more people to your website
                            • How to significantly increase the time on site
                            • How to get more consumer self-service from your site
                            • How to drive more leads to your branches, call centers, and specialists

                            Register Here Today

                            Cheers,
                            SilverCloud

                            www.silvercloudinc.com

                              Get a free sneak peek of what your banking policy, procedure, and product manuals should look like.

                              Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.

                              Schedule Your Complimentary Content Assessment

                              Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.

                              SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.

                              Here’s how to get a content assessment:

                              • Let us know you’re interested and we will schedule a 20-minute call to go over your main challenges and pick the policy or procedure you want to focus on (i.e. opening a business account or an IRA).
                              • Next, our content specialists will take your policy or procedure content and re-architect it based on best practices that are proven to improve the search as well as your front line staff’s understanding.
                              • When it’s complete, we’ll deliver your newly architected content and discuss the results with you.

                              Schedule your Complimentary Content Assessment today.

                              Any questions? We're happy to help!

                              Cheers,
                              The SilverCloud Team

                              www.silvercloudinc.com
                              Email: jholup@silvercloudinc.com

                                Alkami OLB users-Looking for a sample risk assessment

                                Employee at a credit_union ($630MUSA)

                                If anyone uses Alkami online/relationship banking and mobile app, do you have a risk assessment to share that is completed? We switched from Cavion to Alkami in the last quarter of 2016 and I am trying ot update our consumer and business online banking risk assessments. I have only been at this institution (my first CU) a few months and finding accurate information is a challange as is finding the correct people to ask. Any assistance is greatly appreciated. :-)