We are looking into COOP as a processor solution. Our core is Symitar. Does anyone else use them as their card processor? What is your experience with them? I am looking for general, customer service and card dispute experiences.
I am looking for anyone that is using the PhoenixEFE core that has implemented a paper statement fee. Hoping for some assistance with how you set it up in the core.
Bonus points if you use Q2 for your Internet Banking provider for the Estatements.
Thank you in advance!
Is anyone using ASI / Automated Systems as their core provider? I am looking into scanning documents into the system and wanted to know if anyone had any helpful tips. Thanks!
Hello fellow CBANCers,
Is anyone using any kind of automation to simplify note-taking for CRM purposes at the client/account level? I am wondering if anyone has been able to find a technological solution to ensure branch staff documents client interactions (i.e. positive/negative, exception related, etc) into CRM or even Core. This would certainly be extremely beneficial for call center staff as well as other support departments who routinely interact with clients.
Just looking to see if anyone has found a solution or is looking to implement something similar. With all the technology advancements, I wonder if a vendor has figured out a way to solve automatic documentation that would relieve a user from having to spend 10-15 minutes typing in how their conversation went with the client.
Does anyone have a Trust solution provider that is integrated with the Fiserv DNA core”?
We are looking at converting from our current Core processor to either Shartec or Portical. Are they any uses of either of these Cores who i could talk with offline?
We are looking to more effectively manage our stop payments in accordance with the regulatory requirements and timing. This would include checks, ACH items and bill payments. We use FIS' IBS system as our core and Finastra's Encore as our teller and CSR platform. Does anyone have recommendations on software that we could utilize to capture the Customer information along with the payment information to create systemic workflows and updates back to core.
We are a Fiserv Signature core client. Looking to talk to banks using teller platforms from other vendors that integrate well to Signature.