TOPIC: Fair Lending

Coronavirus- Lending Considerations

AVP at a bank ($124MUSA)
I have read all the guidance issued by FDIC regarding working with customers to minimize the impact on the community during this pandemic.  What are the lending considerations I need to be thinking about, especially related to consumer lending on primary residences?  Is there anything that would restrict or complicate modifying those loans or deferring several months payments?  Have you developed programs to address these situations that will surely arise as local small businesses struggle and either close or lay off employees?

    Ncontracts February Webinar - Managing Complaints to Achieve Better Results

    MANAGING COMPLAINTS TO ACHIEVE BETTER RESULTSFebruary 26, 2020 @2:00 PM CT
    Complaints are the canary in the coal mine. They help identify potential compliance deficiencies and legal violations that could cost the financial institutions hundreds of thousands of dollars in civil monetary penalties, fines and restitution. Learn about complaint trends, the importance of managing consumer complaints, crafting a complaint resolution process that is all encompassing, and best practices to strengthen your complaint program.

    Topics to be covered include:
    • Definition of complaints
    • Regulatory expectations
    • Effective compliance programs
    • Risk management through complaint resolution
    • Using complaint data to identify potential fair lending issues
    Join Stephanie Lyon, Ncontract's VP of Compliance for this hot topic webinar.
    Register Here