TOPIC: Checks

Check forgery alterations

Director at a credit_union ($456MUSA)
We have a member who claims that she had checks stolen (18) and forged signatures.  These checks were cashed/deposited at another financial institution, $3,600.00.  The member has reported this incident to us within 28 days of presentment, filed a police report, and has completed an "Affidavit of Forgery". 
What is your policy for reimbursing the member?  Do you give her provisional credit? Wait for the BOFD reversal? or Wait for the police investigation?