Who else has had experience with suspected money laundering involving cash deposits with withdrawals by debit card at an out of state casino? Cash deposits are made to a personal account, majority under $2,500 to never hit large cash item reports. Deposits are made at 2 different branch locations but not on the same day. Then immediately calls the main office requesting to have debit card transaction & ATM limits cleared. The same day, multiple withdrawals are made by their debit card at an out of state casino (POS & ATM) for amounts from $64.95 to $504.95. Doing a little research, it appears to have been happening frequently.
We are looking at different avenues for contacting members/customers regarding transactional info on their account; not marketing. We have some that are not responding to mailed letters or phone calls regarding their dormant accounts and we are considering emails. We have read the CAN-SPAM reg and will not be marketing to them and will still include the option to "opt out". We have staff that want to use facebook messenger, but I don't feel social media messaging is the way to go. Do you use any social media messaging to contact your members? Do you have a sample of your authorization that your customer/members sign? We will be running this by legal, but wanted to see what others are doing as we update our policies and procedures.
Does anyone have an e-statements or OLB vendor who allows for downloading multiple statements for multiple accounts in a single click?