Does anyone have information about a CD product in which the bank pays interest upfront when the account is opened? Any information about this type of CD would be appreciated.
Hi all! We have a great free educational webinar coming up from Al Rosenbaum at Silvercloud on how to improve customer service and engagement at your FI. This is such an important theme today as there continues to be more competition in the market (ESPECIALLY FROM THOSE NON BANK/CU FINTECHS). Register today (if you can't make it register anyway to receive the playback) for the webinar on 1/25 at 1pm CST. Learn more and register here:
Good morning! Management received the following email, does anyone here know what they are talking about? (Clearly trying to sell us something but this sounds all new to me outside of the 1099 MISC being reported by 1.31.18)
With the major regulatory changes that took place in 1099 reporting space last year, including:
• Increasing B-Notice ceiling - $260 per form
• Expanding state reporting requirements
• The PATH Act- Accelerated reporting deadlines
I am reaching out to share how we have helped organizations manage these changes while increasing efficiency and accuracy within their processes, as well as consolidating their internal tax processes between departments.
The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.
Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:
- The tensions, drivers, and disconnects behind a strategy focused on member experience
- The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
- Call center staffing issues, metrics, and technology usage trends and gaps
- Current approaches to reducing workload and improving agent performance
- & much more
Currently, our HELOC is 10 year draw with interest only pymt and due. Now, we would like to include repayment period of 15 to 20 years with complete amortization.
With this transition, are we going to be subject to HPML or ANY kind of mortgage regulations to comply to do so?
We don't do closed-end loans and don't escrow.
We are looking into changing our process of paying interest on our accounts.
We heard that Compounding Interest is a thing of the past.
If you are paying Simple Interest on Certificates/DDA/Savings accounts.
Are you willing to share your Account Disclosures with me, please?
Does anyone have any information or thoughts on what would happen if a customers interest rate would go negative? EX. Prime rate drops drastically, customer has a negative variance with no floor.
This document is used as a summary of the relationship and action plan for commercial loans in the early stages of delinquency.