Does anyone have a letter to customers offering/telling them there is an account that is better suited to their needs. For example, a customer is in a business account that has multiple requirements and is incurring a $15 fee, when we have a product that is free.
Asking as a non-accountant so any help would be greatly appreciated.
How do other FI's handle small member over payments related to loan payoffs or other loan-related transactions? Specifically, when there is a small over payment of say $0.01 or $2 do you send that to the member or is there an accounting rule or industry regulation allowing a de minimis exception to allow the FI to put that small dollar amount into the GL?
The issue is when this is a recurring event, and there are many members in the situation, the research and mailing costs add up. Obviously, if the dollar amount is significant the amount must be returned. But what about these tiny over payments? Whether it is one penny or $100 the money belongs to the member but is there something in the accounting rules or regs that allow for a de minimis over payment to go into a GL.
The goal is to find a workable solution with limited staff and hours available for the research and processing of these small over payments.
Thanks in advance and please let me know if I may clarify.