TOPIC: Training

Guardian Analytics

Manager at a bank ($488MUSA)
Do any of you also use Guardian Analytics for Business Online & ACH anomaly detection? We're in the early stages of implementation and data gathering, but I was hoping some more seasoned users would be willing to share their daily process and what you look for/review. Thanks in advance!

    Is This Partnership a Right Fit? More than 50 Banks Found Out Firsthand.

    In January, 56 community banks from 20 states joined Bankers Healthcare Group for a behind-the-curtain experience at our Informational Regional Seminar in Nashville, Tenn.

    Our 75 attendees heard from BHG’s Founder/Chairman/CEO Al Crawford and c-suite leadership team in finance, credit, underwriting, compliance, marketing, sales, and analytics. This was a great opportunity for them to learn about our business model, commercial medical loan program and financial strength, and uncover new revenue opportunities for their banks.

    We had a great mix of prospective customers and current customers from some of BHG’s 940 bank partners, which gave everyone a chance to network and learn. Prospective customers love to hear about the experiences of current customers, while current customers appreciate the business and product updates, as well as the opportunity to connect with key BHG contacts.

    Our seminars are a great way to get to know BHG—and we hold them throughout the year, across the country. If you’d like to attend an upcoming seminar, please email bhgbanks@bhg-inc.com or call 877-731-6562 to get the details!

    About BHG: Bankers Healthcare Group (BHG) is the leading provider of financial solutions for licensed healthcare professionals. The company originates, underwrites and funds medical and professional loans before selling them to local banks nationwide.

    To date, BHG has underwritten nearly $15 billion in commercial loan requests with an average size of $100,000, providing a network of more than 940 U.S. community banks a source for premium loans, portfolio diversification, and competitive yields without overhead costs traditionally associated with this quality borrower. Banks purchase BHG loans through a secure, online system that allows for daily sale and delivery of loans. This has been a highly effective channel for a bank to quickly approve and purchase loans according to their underwriting standards. BHG’s 2018 sales distribution has averaged $4 million per day and new loans are posted daily.

    Pinnacle Financial Partners, Inc., and its subsidiary Pinnacle Bank hold a 49% total interest in BHG.

      Last Week to Register for COMPLIMENTARY Executive Summit in Ft. Lauderdale, 2/5

      There’s no question about it: Data and Digitization are key to your financial institution's future success.

      If your institution is not developing a plan to adapt and meet consumer demands in this increasingly digital world, you risk ceding your position to other financial institutions and non-bank competitors alike.

      Attend the Velocity Solutions Executive Summit on February 5, 2019FREE to financial institution executives*—to learn proven strategies that will help move your credit union into the digital revolution by harnessing the power of big data, digital solutions and automation.

      Delivered in one power-packed day and led by seasoned presenters with decades of experience, Executive Summit topics include:

      • Digital Banking Strategies and the Regulatory Landscape
      • Leveraging Data & Digitization to Build Revenue & Relationships
      • Digital & Dynamic Data-Driven Overdraft Management
      • Big Data Profits through a Unified Platform Approach
      • The Power and Profitability of Digital Lending
      • Digital & Social Strategies for Account Acquisition

      *Includes the one-day seminar, one hotel night, your roundtrip airfare and event-related meals.

      Click here to see the agenda: http://bit.ly/2Ru4McQ

      Space is limited. Click here to register: http://bit.ly/2RxmdJx

      Click here to see what past attendees say about the Velocity Executive Summits! (video) http://bit.ly/2Rr5CH4

      Can’t attend the February 5 Executive Summit? Click here to see more 2019 sessions: http://bit.ly/2RwkyDK

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        Educational Seminar in Nashville, 2019

        See why more than 925 of your peers have purchased loans from Bankers Healthcare Group, at the upcoming Nashville Info Seminar.

        • Engaging seminar - Hear from the Founder/CEO and the c-suite leadership team in finance, credit, regulatory, marketing, sales and analytics.
        • Understand the 5 convenient, hassle-free methods to purchase loans.
        • Discover additional revenue opportunities for your bank:
          • Consumer loans to licensed medical and other professionals
          • Patient lending – connecting community banks to hospitals and surgery centers
        • Network with key BHG personnel and other community banks from around the US.

        Email us at bhgbanks@bhg-inc.com or call 866-461-5069 to find out the details!

        "The BHG Info Seminar was an excellent experience. We are new to BHG, having just purchased our first loan last month. It’s was a valuable experience to have the company’s staff answer your questions and talk to other banks who have experience with BHG. I was able to learn how they manage their portfolio and loan terms. The event was first-class, all the way. I came away very impressed with BHG." – Minnesota Bank President

        About BHG: Bankers Healthcare Group (BHG) is a well-established, direct lender that has a commercial loan program specifically tailored to the business needs of licensed healthcare and other professionals. BHG has provided over $4 billion of these originated, underwritten and funded loans to 925+ community banks throughout the US since 2001.

          Training-sales practice

          Person at a bank ($38.2BUSA)

          does anyone have a sales practice training program geared towards providing guidance to those in sales related functions around protecting consumers from production incentive harm that they would be willing to share? Would need to include:
          expectations for incentives, including standards of ethical behavior
          common risky behaviors for employees and service providers to foster greater awareness of primary risk areas
          terms and conditions of the bank's products and services so they can be described properly to consumers
          regulatory and business requirements for obtaining and maintaining evidence of customer consent
          Thanks in advance

            Fix your policies & procedures now! Final webinar event of the year!

            Start writing better policies & procedures! Join us for our final live webinar event of the year on Wed, December 19th @ 2 PM EST.

            Policies and procedures that are written well are clear, accurate, and easy-to-follow. Failing to meet these three tenets leads most obviously to compliance risk, but poorly written policies and procedures also have direct impacts on employee productivity and customer/member satisfaction – leading to a higher rate of exceptions, rework, and low NPS ratings.

            We will outline the 6 most common mistakes to avoid when writing banking policies and procedures and tips on how to fix them.

            This webinar will cover:

            • How to set up your institution to better write and manage policies & procedures
            • The top 6 most common mistakes to avoid when writing policies & procedures
            • How to fix common errors in your policies & procedures today
            • Real-life case studies demonstrating why it matters

            Register now!

            Cheers,

            The SilverCloud Team

              Reduce Exceptions Now! Live Webinar Dec 5th @ 2PM EST

              Join us Dec 5th @ 2PM EST for a live webinar on reducing exceptions at financial institutions.

              Banks and credit unions today invest enormous amounts of time, energy, and money into managing exceptions. Though not all exceptions carry risk, those that do can result in injury to a financial institution’s reputation and bottom line. So what are leading institutions doing to manage risk while still delivering a winning consumer experience?

              We’ll discuss the main drivers of exceptions and what top institutions are doing to address these root causes. Join us to learn about the state of exceptions in the banking industry today!

              We will cover:

              • Strategies for training and managing employees around exceptions
              • Real-industry stories and approaches to reducing exceptions.
              • How to utilize feedback strategies that support different types of learners
              • Tips for enabling employees to more accurately follow policies & procedures
              • How your policy and procedure information impacts the rate of exceptions

              Click here to register!

              Cheers,

              The SilverCloud Team

                Free Webinar: The DarkWeb – A Treasure Trove Of Actionable Threat Intelligence

                Free Webinar: The DarkWeb – A Treasure Trove Of Actionable Threat Intelligence
                Thursday, December 13 - 1 p.m. CDT
                This has been approved for the following CE credits: 1.25 CAFP, CFSSP, CRCM

                Playing defense against sophisticated cybercriminals is too little and too late. To win, institutions must deploy proactive threat intelligence programs that detect threats with greater speed, accuracy, and effectiveness. In our upcoming free thought leadership webinar, learn how to leverage the Deep and Dark Web to collect highly targeted and actionable threat intelligence.

                We'll also discuss:

                • What is the “Digital Underground”? The “DarkWeb”? The “DeepWeb”?
                • Who are the threat actors on the “Underground” targeting financial institutions?
                • How can I collect targeted & actionable intelligence on the “Underground”?
                • How do leading organizations leverage such intelligence to combat cybercrime and fraud?
                • What can financial institutions do to eliminate these threats?

                Register here: https://www2.bankerstoolbox.com/DarkWebWBN

                  Start writing better policies & procedures today! Live webinar on Nov 20th

                  Join us for a live webinar on Tuesday, November 20th @ 2PM EST.

                  Failure to write clear, accurate, and easy-to-follow policies & procedures most obviously leads to compliance risk, but poorly written policies and procedures also have direct impacts on employee productivity and customer/member satisfaction – leading to a higher rate of exceptions, rework, and low NPS ratings.

                  In this webinar, we’ll outline the 6 most common mistakes to avoid when writing banking policies and procedures and tips on how to fix them.

                  This webinar will cover:

                  • How to set up your institution to better write and manage policies & procedures
                  • The top 6 most common mistakes to avoid when writing policies & procedures
                  • How to fix common errors in your policies & procedures today
                  • Real-life case studies demonstrating why it matters

                  Register here!

                  Cheers,

                  The SilverCloud Team

                    Teller Assessment Forms Requested

                    Employee at a bank ($337MUSA)

                    Can anyone share their teller assessment forms? I am looking for an assessment the employee can complete to share where they feel they are at and then one for me to use to assess them.
                    Any help/advice is appreciated!

                    Thanks!

                      CBANC Premium - Workspace Tips

                      Manager at a Company (USA)

                      Here is a quick tutorial on how to add users to your CBANC Premium Workspace application. Workspace is a central source of truth for your policies, procedures, and other important documents. It also includes 25 policy & procedure checklists, updated by experts as regulations change, to help your team hit the ground running. Workspace is great for collaborating with your board of directors, impressing your examiners, and streamlining policy and procedure management. Works great on iPads without the need to download additional software and has bank-level security built in.

                        Live Webinar Next Week! Top 4 Strategies To Improve Service Level Metrics in Your Bank or CU Call Center

                        Most bank and credit union CEO’s and call centers today are focused on three main metrics: abandonment rates, service levels, and handling times. And it’s with good reason. All three directly reflect an institution’s efficiency and the quality of the consumer experience. Nevertheless, the banking industry today has struggled to improve these metrics.

                        Join us for a live webinar on November 8th @ 2PM EST.

                        In this webinar you’ll learn:

                        • The common challenges in most banking call centers today
                        • Root causes of suboptimal service level metrics
                        • Fresh approaches to rethinking your call center strategy
                        • Real-life case studies demonstrating how other banks and CU’s have addressed this problem

                        Register here!

                        Cheers,

                        The SilverCloud Team

                          Free Webinar: Ways to Improve Your Annual BSA Staff Training

                          Thursday, Oct. 25 - 1 p.m. CDT - 1.25 CRCM, 1 CAMS Credits

                          Annual staff training of BSA/AML regulation, policies and procedures is required by every financial institution as part of the USA PATRIOT Act. As one of the five pillars of BSA/AML, it is such an integral part of your BSA program. Is your current training adequate or is it just an afterthought? With a changing landscape in both money laundering techniques and regulations, you need to make sure you are providing your staff with the proper up-to-date information. In this webinar, Kevin Gulledge, CAMS will discuss:

                          • What you need to include in your annual training
                          • The key parts to an effective staff training program
                          • Updates to regulation and AML trends your staff should be aware of
                          • What regulators want to see in a training program

                          Register here.