TOPIC: Strategy

Enter To Win - Contest Questions & Consent

AVP at a bank ($3.4BUSA)
We often hold prize drawings to generate sales leads for various lines of business.  In order to enter the contest, individuals must complete an entry slip, with their contact info, and indicate via check box if they wish to receive or decline solicitations from the bank regarding our products and services.  
We are planning to modify the entry slip to say by signing and entering the contest, you do agree to be contacted by the bank (so that the contest can generate more leads.)  We plan to check entrant’s names against internal “do not call” customer lists, but do not have clear procedures for handling non-customers. My questions are:
1. Does anyone see a problem with restructuring the giveaway entry slip to require consent in advance of entering the contest? 2. How do other institutions ensure you do not contact individuals, especially non-customers, who are listed on “do not call” registries?
Note, bank employees would be contacting sales leads – no robocalling. 

I would appreciate any feedback from others who have experience with this. Thank you!

    Shelved Elves: Santa Ponders the Risks and Rewards of Outsourcing Toy Making

    Hello, Bankers! Ever wonder what would happen if Santa outsourced toy making to third-party vendors? We did. This post originally appeared on the Ncontracts blog.

    Shelved Elves: Santa Ponders the Risks and Rewards of Outsourcing Toy Making

    It’s crunch time at the North Pole, and Santa is worried. Despite his elves’ best efforts, he’s not sure they are going to be able to produce all the toys he needs by Christmas Eve. He’s wondering if it might be a good idea to outsource toy making...

    READ THE FULL PDF: Download the attached PDF

      Using CECL Data to Drive Innovative 2019 Strategy?

      What information will your management team use to make 2019 strategic plans? What about your CECL data?

      Analyzing your CECL data can give you granular insight to guide a more thoughtful, innovative strategic plan. With a deeper understanding of long-term trends within your institution this data can help to identify products to promote or discontinue, assess validity of long-term goals, evaluate pricing structures and so much more.

      To learn more, read this article by PCBB's Melinda Davis on driving business through innovative insights.

        Grow profitably & mitigate risk with effective change management

        The lending process is constantly changing thanks to new technologies and regulations, and as a bank exec, it can be just as challenging to communicate the changes to your team than it is to tackle the changes. Join us for a complimentary webinar Monday, 6/18 @ 1:00 pm ET for effective strategies to implement change at your FI, in order to grow profitably and mitigate risk. Register for free here →


          Free May Webinar - Managing the Risk of Cyber Threats: Assessing Third Parties and Measuring What Matters

          Hello, Bankers! You are invited to our May webinar discussing the risks and opportunities associated with cyber threats. Register for free today! If you are not able to make it to the live event, we will send you the recording afterwards.

          A recent Harvard Business Review survey stated that 85% of those surveyed expect financial impact to rise from cyber breaches while only 23% of respondents said their strategic plan addresses business risk. Join study co-author & leading cyber expert Reid Sawyer and third-party risk expert Michael Berman for a presentation that’s sure to help both C suite and frontline managers better understand the risks and opportunities associated with this timely issue of cyber risk.

          Session takeaways:

          • Exploration of how FFIEC, OCC, FDIC and Fed mandates overlap regarding vendor management
          • Best practices in vendor due diligence reviews and contract management to decrease cyber risk
          • Re-conceptualize threats from a strategic not tactical mindset
          • Mandates for stress testing
          • What the future holds with cyber risk

          Register Today

            5 Common Compliance & Growth Problems CEOs Face

            Now is the time to consider your growth goals and risk exposure, and develop strategies that will lead to your success. As we all know, good compliance is good business. But it's also true that good business can be good for compliance! Here, you'll learn five common growth and compliance related problems, and how a better branch strategy can help you solve them.


              [Free Webinar] Cybersecurity Trends for 2018

              Hi all, your wish is our command! We polled the network earlier this year to see which topics were of top concern. Cybersecurity was by far the top concern. We've listened and lined up a rockstar webinar that will discuss the top cybersecurity trends and concerns for 2018. It's FREE to attend and will be held on Dec 13th at 2pm EST.


                Blog: Top 10 Risks - Strategic Risk

                Person at a Company (USA)

                This blog post is part of a series of posts on risks that impact financial institution. See the original article here or download the attached PDF.

                Planning to Fail or Failing to Plan

                Strategic risk's role in vendor management

                The future doesn’t always work out the way we think it will. You know it—and I know it.

                Yet we work and struggle and try to prepare for it. We spend hours assessing industry trends and trying to figure out which way the winds will blow. We do everything thing we can to position our organizations for success, balancing short-term needs with long-term goals—but not everyone else is that careful.

                Strategic risk is the possibility that a company...

                READ THE FULL ARTICLE: Download the attached PDF

                  YouTube Video - Translate Your Company Vision into Balanced Scorecards

                  Having trouble getting all your employees on the same page? What you need is a way to translate the company's vision and goals into balanced scorecards that holds everyone accountable. Check out the YouTube Video

                    Live Webinar: Google's Exiting Banking Site Search: What Now?

                    What the sunsetting of Google’s Site Search means and what other banking site searches are missing. Register here today.

                    If you haven’t heard already, Google is sunsetting its Google Site Search product with a complete shut down expected next year. Thousands of banks and credit unions rely on Google Site Search or other search engines for their external website search engine.

                    But have you stopped and thought whether or not a website search is even relevant in today’s banking environment?

                    Come learn what Google and Amazon know about site search that banking site searches do not. Learn how content, placement, and the type of questions on banking consumers’ minds play a role in driving people to use and value your bank or credit union’s site.

                    In this webinar, you’ll learn:

                    • Data and insights behind what customers and members are really searching for on your website.
                    • What Google and Amazon are doing in their native environments to enable people to find what they’re looking for. Hint: It isn’t just technology.
                    • How to gain a clearer picture of how visitors are using your site and how to convert greater numbers of them into leads.

                    Register here today.

                    Date: Thursday, October 12th
                    Time: 2:00pm - 2:45pm EDT
                    Speaker: Al Rosenbaum, EVP Customer Success at SilverCloud Inc.

                      Translate Your Company Vision into Balanced Scorecards Webinar - Oct 11 at 2:00 PM EST (11:00 AM PST)

                      Is your organization currently translating its Company Vision into operational goals?

                      At best, most organizations have an annual meeting to discuss their vision but never link it back to individual performance.

                      BI360 is a solution that can help simplify the whole process.

                      Solver is presenting on October 11 at 2:00 PM EST (11:00 AM PST) how BI360 is being used to translate a company’s vision into operational goals via Balanced Scorecards.

                      Click ( to register for the webinar. Even if you are unable to attend, we will send you the link to the recording of the event.


                        Get a free sneak peek of what your banking policy, procedure, and product manuals should look like.

                        Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.

                        Schedule Your Complimentary Content Assessment

                        Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.

                        SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.

                        Here’s how to get a content assessment:

                        • Let us know you’re interested and we will schedule a 20-minute call to go over your main challenges and pick the policy or procedure you want to focus on (i.e. opening a business account or an IRA).
                        • Next, our content specialists will take your policy or procedure content and re-architect it based on best practices that are proven to improve the search as well as your front line staff’s understanding.
                        • When it’s complete, we’ll deliver your newly architected content and discuss the results with you.

                        Schedule your Complimentary Content Assessment today.

                        Any questions? We're happy to help!

                        The SilverCloud Team


                          Top 10 Banking Software Providers Powering the Digital Age

                          Hi CBANC,

                          If you are a bank or credit union operating in today’s market, providing an excellent digital experience for your customers and members is likely a top priority.

                          We set out to find some of the most innovative credit union and banking software on the market today and noticed a recurring theme: Most of the technologies on our list had a similar goal — to help financial institutions improve the consumer’s digital experience. So, while each software vendor on our list below provides a unique offering, they all contribute to the common goal and number one strategy of banks and credit unions today: Create the best customer or member experience possible across all digital channels.

                          Check out the full list here.

                          Looking to learn more about how to get the most out of your digital channels? Check out our short video here.

                          -The SilverCloud Team

                            FREE CBANC Educational Webinar: Optimizing Your Policies and Procedures

                            We know a lot of our members come to CBANC to download policies and procedures from your peers to make sure they're staying compliant. However, do you sometimes wonder if your FI is actually following these policies and procedures? Do you feel confident that an auditor or examiner will see that your actions match what's on paper? Do you also wonder if your front line is making errors or spending too much time trying to find and/or interpret your P&Ps?

                            If so, join us live on July 13th @ 1pm CDT for a complimentary webinar to learn how your policy and procedure manuals are setting your bank or credit union back. We will look at real industry case studies and discuss this pervasive industry problem. Plus, we’ll offer solutions for turning a productivity killer into a revenue driver, and outline best practices for reducing risk and rework.

                            In this webinar you will learn:

                            • Why the structure of policy, procedure, and product manuals are critical to the success of your bank or credit union
                            • The impacts these manuals have on employee experience and productivity, customer/member experience, and leadership strategy
                            • How to reinvent and architect your policy, procedure, and product manuals for success (less rework, greater revenue)

                            *Can't make the live event? Register anyways to receive the playback information. *

                            Learn more and register here.

                              5 Simple Questions to Rate Your BSA/AML Compliance Program - TRUPOINT Partners Compliance Resource

                              BSA/AML continues to be one of the most important areas of regulatory compliance for financial institutions. Take 5 short minutes to review five key attributes of a strong BSA/AML compliance program and see how yours stacks up!