TOPIC: Disaster Recovery

Disaster Recovery

Employee at a bank ($269MUSA)

Good morning! We are needing to update our DR policy and are wondering if anyone would mind sharing theirs. We have the IT side updated, and are looking more for operations, facilities, etc.

Thanks!

    Last Chance to Register! Lessons Learned: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

    Don't forget - you are invited to our July webinar discussing the impact of BCP on 9/11. Register for free today! If you are not able to make it to the live event, the recording will be available for download afterwards.

    On September 11, 2001, Lt. Col. Darling worked for the White House Military Office, Airlift Operations Department. It was in this position that he supported the President, Vice President and National Security Advisor in the underground President’s Emergency Operations Center and witnessed unprecedented leadership and decision-making at the highest levels of our government. With this life-changing attack on our nation, Lt. Col. Darling saw first-hand how imperative it is to have proper planning in place in the event of a disaster.

    This special joint webinar will showcase the compelling parallels in planning for and executing on business continuity planning and disaster recovery while Darling shares his story. Key takeaways include:

    • The role of leadership in a crisis – and how to adapt when the leader is absent
    • Determining how much training/planning is enough
    • Best practices for crisis decision making
    • Understanding the difference between business continuity planning and disaster recovery – and putting plans for both in place

    Register Today

      Free July Webinar - Lessons Learned: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

      Join us for our July webinar! Lt. Col. Darling discusses critical lessons learned on 9/11 and what they teach us about BCP - whether we are leading a bank or the United States of America. Register for free today! If you are not able to make it to the live event, we will send you the recording afterwards.

      LESSONS LEARNED: What a First-Hand Account of 9/11 Can Teach Us About Business Continuity Planning

      On September 11, 2001, Lt. Col. Darling worked for the White House Military Office, Airlift Operations Department. It was in this position that he supported the President, Vice President and National Security Advisor in the underground President’s Emergency Operations Center and witnessed unprecedented leadership and decision-making at the highest levels of our government. With this life-changing attack on our nation, Lt. Col. Darling saw first-hand how imperative it is to have proper planning in place in the event of a disaster.

      This special joint webinar will showcase the compelling parallels in planning for and executing on business continuity planning and disaster recovery while Darling shares his story. Key takeaways include:

      • The role of leadership in a crisis – and how to adapt when the leader is absent
      • Determining how much training/planning is enough
      • Best practices for crisis decision making
      • Understanding the difference between business continuity planning and disaster recovery – and putting plans for both in place

        Is Your Vendor Prepared for Disaster?

        Good morning, bankers. Today, we're discussing Business Continuity Planning! This post is the first in a series originally published on the Ncontracts blog.

        Is Your Vendor Prepared for Disaster?

        The only thing worse than having a critical system go down is having a critical system go down and having no idea when and in what condition it will come back up.

        Many pages of regulatory guidance have been written to guard against this situation, yet a recent analysis conducted by the FDIC's Office of Inspector General finds that just half of vendor contracts it reviewed "explicitly included business continuity provisions."

        READ THE FULL ARTICLE: Download the attached PDF

          Reminder! Free February Webinar - Cyber and the C-Suite: What Top Management Needs to Know About Cybersecurity

          Don't forget! You're invited to our free February webinar on responding to cybersecurity breaches and disaster recovery. If you're not able to make it to the live event, we will send you the recording afterwards. Register today!

          The number of financial institution U.S. data breach incidents tracked in 2017 hit a new record high of 1,579 breaches, according to the 2017 Data Breach Year-End Review released by the Identity Theft Resource Center® (ITRC) and CyberScout®. The Review indicates a drastic upturn of 44.7 percent increase over the record high figures reported for 2016.

          What would one breach do to your financial institution? How would your senior management team respond?

          Breaches can be highly preventable, provided you’ve assessed the risks and set forth the proper safeguards. This workshop/webinar will address the following areas to hold your executives and board members responsible for cybersecurity and disaster recovery resiliency. Takeaways include:

          • The importance of managing third party vendors, your financial institution’s single largest vulnerability to cyber risk
          • Why you should familiarize yourself with the FFIEC Cybersecurity Assessment Tool and the 2017 updates to the guidance
          • The key role of risk management as an effective preventative tool
          • Best practices for you to manage vendor due diligence rules and contract management
          • How to work with your regulatory agency both during and between your exam cycles

          The operational, financial and reputation risk costs are staggering, making attendance for your financial institution’s C-suite essential.

          Register Today

            Are cloud-based backup solutions viable in banking?

            Manager at a bank ($446MUSA)

            Hi everyone,
            Has anyone noted regulator comments (positive or negative) on the use of cloud-based backup solutions? I would also asked whether anyone is reliant on cloud-based backup solutions as a key component of their business continuity and disaster recovery plans?

            I can assure you this is not a solicitation or endorsement for cloud-based backup. I am simply seeking to understand the acceptance for the use of this technology by the banking industry and its regulators.
            Thanks in advance for your comments.
            J.Adams

              Free February Webinar - Cyber and the C-Suite: What Top Management Needs to Know About Cybersecurity

              Hello bankers! You're invited to our February webinar on responding to cybersecurity breaches and disaster recovery. Register for free and if you're not able to make it to the live event, we will send you the recording afterwards.

              The number of financial institution U.S. data breach incidents tracked in 2017 hit a new record high of 1,579 breaches, according to the 2017 Data Breach Year-End Review released by the Identity Theft Resource Center® (ITRC) and CyberScout®. The Review indicates a drastic upturn of 44.7 percent increase over the record high figures reported for 2016.

              What would one breach do to your financial institution? How would your senior management team respond?

              Breaches can be highly preventable, provided you’ve assessed the risks and set forth the proper safeguards. This workshop/webinar will address the following areas to hold your executives and board members responsible for cybersecurity and disaster recovery resiliency. Takeaways include:

              • The importance of managing third party vendors, your financial institution’s single largest vulnerability to cyber risk
              • Why you should familiarize yourself with the FFIEC Cybersecurity Assessment Tool and the 2017 updates to the guidance
              • The key role of risk management as an effective preventative tool
              • Best practices for you to manage vendor due diligence rules and contract management
              • How to work with your regulatory agency both during and between your exam cycles

              The operational, financial and reputation risk costs are staggering, making attendance for your financial institution’s C-suite essential.

              Register Today

                Free January Webinar - Top 10 Things to Consider for an Effective BCP Plan

                Person at a Company (USA)

                Good morning bankers! You're invited to our January webinar on setting up your BCP plan for 2018. Register for free and if you're not able to make it to the live event, we will send you the recording afterwards.

                How’s your financial institution’s business continuity plan? Are you certain it’s current and comprehensive? Or did someone compile it back in 2013 and it has remained in binders ever since? Given the rough past few months of weather and fire calamities, now’s a good time to go back to basics in considering the state of your BCP plan. We’ll explore the fundamental steps necessary to ensure that you’re structuring your BCP program in the most effective format, addressing such issues as:

                1. Gather/Organize the Right Information
                2. Recovery Strategies
                3. Third Parties
                4. People
                5. Call Trees
                6. Resources
                7. Locations
                8. Teams
                9. Documents
                10. Required Functions

                Even if your organization has a full-fledged BCP program, it’s always useful to have reminders on these foundational best practices so your financial institution can remain operational amidst a catastrophic event.

                Register Today

                  Introducing CBANC's Vendor Members

                  I wanted to take a moment to highlight our vendor partners on CBANC. As many of you may know we opened up the network in a controlled way to select vendor partners back in early 2016. We've worked with them to ensure they're bringing you helpful and educational content and expertise. Their investment in the vendor program is also what helps keep CBANC free for our bank and credit union members. If you're ever looking to tap into their expertise or learn more about the products and services these folks provide, please don't hesitate to visit their vendor page, direct message them, or reach out to us at CBANC if you're not sure the best way to get in touch. If there's a vendor not listed here that you'd like to see participating please encourage them to contact us or let us know. Also, if there's specific content you'd like to see from our existing vendors on the site please DM me or reply to this thread. Here's a list of our subscribing vendor members!

                    2017 Credit Union Call Center & Benchmarking Survey

                    The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.

                    Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:

                    • The tensions, drivers, and disconnects behind a strategy focused on member experience
                    • The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
                    • Call center staffing issues, metrics, and technology usage trends and gaps
                    • Current approaches to reducing workload and improving agent performance
                    • & much more

                    Register today to secure a spot!

                      Blog: 3 Ways to Keep Your Business Continuity Plan Current

                      Person at a Company (USA)

                      This blog was originally published on August 17, 2017 on the Ncontracts blog.

                      The other day my friend’s basement flooded.

                      It was a rainy night, the kind where television programs are interrupted by an emergency alert warning of a flash flood, but he wasn’t worried. He was in for the night. His roof was solid. His gutters were clean. He’d lived in his house over a decade and had never had a problem so why would things be any different this time?...

                      READ MORE: Download the attached PDF

                        Tips to Remove Compliance Risk from your Policies and Procedures

                        Policies and procedures are a vital part of every bank and credit union. Yet these documents are often dozens of pages long and difficult to understand by the people who reference them most: front-line customer service staff. The result is confusing and hard-to-find policy, procedure, and product information that puts your bank or credit union at risk, diminishes productivity, and impacts revenue.

                        Learn more about how your policy, procedure, and product manuals are impacting compliance and other areas of your institution with our attached white paper.

                        For even more info, check out our free educational webinar, "The Number One Killer of Staff Productivity and Revenue — and How to Fix It" on May 18 or June 15 at 2pm EST.

                        Get all the details and register by clicking here!

                          Disaster Recovery Plan

                          Person at a bank ($36MUSA)

                          We are a small bank ( 2 locations) that has been "in house" for 40 years with our data processing. We recently converted to using FPS Gold. We are looking for a template or sample disaster recovery plan so we don't have to start from scratch.

                          Thank you for any help you may provide.

                            Hazmat TTX template

                            Manager at a credit_union ($463MUSA)

                            Would anyone be willing to share a tabletop exercise template that they have used which would include actual scenarios and Q&A at the end to prompt discussion. Thank you in advance.