TOPIC: Mobile Banking

Optimizing Your Digital Banking Experience for the New Normal

The Coronavirus crisis has forced the banking world to compress years of change into weeks.

For much of the last few years, the focus has been on the technology required to enable digital banking transactions. As we adjust to the realities of the new normal and fewer face-to-face in-branch interactions, banks and credit unions must now deliver an excellent customer experience, digitally.

Register for this webinar on Thursday, June 25th at 2 pm to learn actionable steps and best practices that  banks and credit unions of any size can easily implement that will allow you to: 
  • Improve the customer experience by providing automated self-service 
  • Increase technology adoption while reducing the number of calls and emails
  • Drive more product adoption via your mobile and online banking 
Register

We'll be sharing a free digital self-assessment your institution can use to identify areas for improvement in your digital banking experience.

Can't make it? Register anyways and receive a copy of the recording to watch when you have a chance!

    BID ARTICLE: Keeping Seniors Engaged With Digital Banking

    Many seniors and boomers have adopted digital banking for the first time during this pandemic. We look at a few ways to continue making digital services and mobile apps enticing to them as branches begin to reopen. Read Article

      Demonstration | Solutions to Combat COVID-19 Financial Crime - Join us June 3

      June 03 at 12:30 PM - 01:30 PM EST
      Solutions to Combat COVID-19 Financial Crime
      Mitigate Risk and Prevent Fraud with Advanced Analytics and Rapid Cloud Delivery

      Register Now


      The COVID-19 crisis is creating historic possibilities for crime, and financial institutions can no longer afford delays in product updates or platforms that cannot release urgently required protections, today.

      In this demo, you will learn how Verafin’s cloud-based Financial Crime Management platform is quickly addressing the latest COVID-19 crimes, helping institutions confidently manage compliance and protect their customers from loss.

      Highlights of this product demonstration include:
      • Targeted Online Account Takeover Agents
      • Mobile Deposit Scam Detection with Machine Learning
      • Enhancements to Wire Fraud
      • New Detection Agent for Stolen Stimulus Payments
      • Case Management for COVID-19-related Scams
      Register Now

        How to Optimize Your Digital Banking Experience for the New Normal

        The Coronavirus crisis has forced the banking world to compress years change into weeks. As we adjust to the realities of the new normal and fewer face-to-face in-branch interactions, credit unions must now deliver an excellent member experience, digitally. 
        Register for this webinar on Wednesday, May 20th at 2pm to learn actionable steps and best practices that credit unions of any size can easily implement that will allow you to: 
        • Improve the member experience by providing automated self-service 
        • Increase technology adoption while reducing the number of calls and emails
        • Drive more product adoption via your mobile and online banking 
        Register
        Can't make it? Register anyways and we will send you the recording afterwards!

          mRDC Deposit Errors

          Employee at a bank ($416MUSA)
          Happy Easter!

          I’m wondering if anyone would share what error timeframe they use for mRDC deposits.  I’ve seen some agreements that reference 15 days after the statement, some that reference the account agreement, and our statement back references 60 days, which I think is referring to Reg E.  The statement back seems to apply to loans, though, because it talks about bills, reporting as delinquent, and charging interest.

            Providing Digital Customer Support During COVID-19

            Are you experiencing an increase in the number of questions from your customers?

            As the banking world is forced to face the sobering realities of COVID-19, banks and credit unions need to rely on their digital channels more than ever. This includes not only the transactional tools such as online and mobile banking, but the tools needed to deliver support and service across your digital channels. As your teams are forced to go remote, the number of technology related questions and basic day-to-day questions is only increasing.

            Join us March 25th at 2PM ET to learn How to Provide the Best Digital Support as Banking Customers Shift to Digital amid COVID-19. Our experts will outline steps you can take now to deliver the digital support your banking community needs in the short and long run.
            Register Now

            Can't make it? Register and we will send you a copy of the recording after the webinar!    

              Traveling Banking Unit

              AVP at a credit_union ($175MUSA)
              Hey all,
              We are about to go into unknown waters.. at least for me.  We plan to role out a mobile banking unit in the next few months and was wondering if others FI's that already have a mobile unit in place if they wouldn't mind sharing any policy or procedure they may have pertaining to the banking unit.  You can send them directly to my e-mail if prefer.  kkrietemeyer@unitedcu.org.  Thanks in advance!
               

                Verafin and Banno

                Manager at a bank ($402MUSA)
                We recently upgraded our online and mobile banking platform from JackHenry Netteller to JackHenry Banno.  We will be updating our BSA/AML and fraud monitoring processes from JackHenry Fraud Detective an manual processes to Verafin in late 2Q 2020.  Does anybody currently have both Banno an Verafin?  And if so, what reports/integration do you have for data to flow from Banno into Verafin?

                  Demonstration | Mitigating and Managing Deposit Fraud Losses - Join us Feb 19

                  Demo
                  February 19 at 12:30 PM - 01:30 PM EST
                  Mitigating and Managing Deposit Fraud Losses
                  Cross-Channel Analysis & Machine Learning for Improved Fraud Detection

                  Register Now

                  Financial institutions across the country are facing an increasing number of deposit fraud attacks as criminals take advantage of the anonymity and convenience of ATM and mobile channels. Meanwhile, consumers are increasingly falling victim to fraud scams, which can have significant emotional and financial effects.

                  Join us for an overview of Verafin's Fraud Detection and Management solution which includes powerful detection capabilities to mitigate losses from first-party ATM, In-Branch and Mobile deposit schemes, and protects your customers from third-party fraud scams.
                   
                  Highlights of this software demonstration include:
                  • Targeted alerts for first-party deposit fraud
                  • Targeted alerts for deposit fraud scams
                  • Machine Learning deposit fraud models
                  • Risky Check Analysis
                  • Fraud Management solutions
                  Register Now

                    Demonstration | Mitigating and Managing Deposit Fraud Losses - Join us Feb 19

                    February 19 at 12:30 PM - 01:30 PM EST
                    Mitigating and Managing Deposit Fraud Losses
                    Cross-Channel Analysis & Machine Learning for Improved Fraud Detection

                    Register Now


                    Financial institutions across the country are facing an increasing number of deposit fraud attacks as criminals take advantage of the anonymity and convenience of ATM and mobile channels. Meanwhile, consumers are increasingly falling victim to fraud scams, which can have significant emotional and financial effects.

                    Join us for an overview of Verafin's Fraud Detection and Management solution which includes powerful detection capabilities to mitigate losses from first-party ATM, In-Branch and Mobile deposit schemes, and protects your customers from third-party fraud scams.

                    Highlights of this software demonstration include:
                    • Targeted alerts for first-party deposit fraud
                    • Targeted alerts for deposit fraud scams
                    • Machine Learning deposit fraud models
                    • Risky Check Analysis
                    • Fraud Management solutions
                    Register Now

                      Variable Mobile Deposit Limis

                      VP at a bank ($669MUSA)
                      We are in the process of deploying Fiserv's DDRM product which allows for risk based, variable mobile deposit limits. Is anyone using this or a similar product? If so, would you mind sharing how you are disclosing the limits? Thanks.

                        Mobile Deposits Training

                        Manager at a credit_union ($614MUSA)
                        Would anyone know of a company or training materials for Mobile/Web Deposit staff? We would like to give the staff some ongoing training and keep them up to date on what to look for when processing mobile/web deposits. If anyone is familiar with NINJIO we currently use this company wide for quick hitter training videos. Something like this would be ideal. I appreciate any input.

                          Free Webinar: Secrets of Expansion - What no one tells you about the US digital banking space

                          There's a lot of talk about digital only "neobanks" coming into the US market. We've put together a free webinar with the US head of Revolut and the US head of N26 where you can learn more about their plans, how they're partnering with US banks to offer this service, and the challenges they've been facing. If you're curious how these folks might impact your US banking business feel free to join us for this free webinar on October 17th at 1pm EST.

                          Learn more and register here.