TOPIC: Business Impact

Whitepaper: How Digital Lending Solutions for SMBs Can Increase Efficiency and Maximize Profitability

When considering the viability of the small business lending market, banks and credit unions often struggle to deliver these all-important loans quickly, conveniently and profitably. Among the hurdles are legacy core technology limitations, budget shortages and regulatory concerns. Our latest whitepaper addresses these hurdles and provides recommendations for institutions not only to navigate the barriers, but also to implement a digital lending solution for increased efficiency and maximized profitability. 

To learn more, visit our newly-launched website:

    Business Intelligence Department

    AVP at a bank ($459MUSA)

    Does anyone's institution have a Business Intelligence department currently? At what asset size did your institution add a Business Intelligence department to the team? What is your current asset size if you are looking to develop one? By Business Intelligence I mean a team that is dedicated to analyzing processes within your institution and gathering data to find ways to improve. Additionally they would be responsible for working with the department leads to explore new business opportunities. Specifically they would be responsible for gathering quantifiable data that would assist the department/senior management with making those decisions rather than relying simply on feelings and assumptions.

      Is This Partnership a Right Fit? More than 50 Banks Found Out Firsthand.

      In January, 56 community banks from 20 states joined Bankers Healthcare Group for a behind-the-curtain experience at our Informational Regional Seminar in Nashville, Tenn.

      Our 75 attendees heard from BHG’s Founder/Chairman/CEO Al Crawford and c-suite leadership team in finance, credit, underwriting, compliance, marketing, sales, and analytics. This was a great opportunity for them to learn about our business model, commercial medical loan program and financial strength, and uncover new revenue opportunities for their banks.

      We had a great mix of prospective customers and current customers from some of BHG’s 940 bank partners, which gave everyone a chance to network and learn. Prospective customers love to hear about the experiences of current customers, while current customers appreciate the business and product updates, as well as the opportunity to connect with key BHG contacts.

      Our seminars are a great way to get to know BHG—and we hold them throughout the year, across the country. If you’d like to attend an upcoming seminar, please email or call 877-731-6562 to get the details!

      About BHG: Bankers Healthcare Group (BHG) is the leading provider of financial solutions for licensed healthcare professionals. The company originates, underwrites and funds medical and professional loans before selling them to local banks nationwide.

      To date, BHG has underwritten nearly $15 billion in commercial loan requests with an average size of $100,000, providing a network of more than 940 U.S. community banks a source for premium loans, portfolio diversification, and competitive yields without overhead costs traditionally associated with this quality borrower. Banks purchase BHG loans through a secure, online system that allows for daily sale and delivery of loans. This has been a highly effective channel for a bank to quickly approve and purchase loans according to their underwriting standards. BHG’s 2018 sales distribution has averaged $4 million per day and new loans are posted daily.

      Pinnacle Financial Partners, Inc., and its subsidiary Pinnacle Bank hold a 49% total interest in BHG.

        Educational Seminar in Nashville, 2019

        See why more than 925 of your peers have purchased loans from Bankers Healthcare Group, at the upcoming Nashville Info Seminar.

        • Engaging seminar - Hear from the Founder/CEO and the c-suite leadership team in finance, credit, regulatory, marketing, sales and analytics.
        • Understand the 5 convenient, hassle-free methods to purchase loans.
        • Discover additional revenue opportunities for your bank:
          • Consumer loans to licensed medical and other professionals
          • Patient lending – connecting community banks to hospitals and surgery centers
        • Network with key BHG personnel and other community banks from around the US.

        Email us at or call 866-461-5069 to find out the details!

        "The BHG Info Seminar was an excellent experience. We are new to BHG, having just purchased our first loan last month. It’s was a valuable experience to have the company’s staff answer your questions and talk to other banks who have experience with BHG. I was able to learn how they manage their portfolio and loan terms. The event was first-class, all the way. I came away very impressed with BHG." – Minnesota Bank President

        About BHG: Bankers Healthcare Group (BHG) is a well-established, direct lender that has a commercial loan program specifically tailored to the business needs of licensed healthcare and other professionals. BHG has provided over $4 billion of these originated, underwritten and funded loans to 925+ community banks throughout the US since 2001.

          Loan origination system release updates (LaserPro)

          Person at a bank ($400MUSA)

          Good afternoon,

          We are looking to implement a more formal way to document our Loan Origination system release testing findings, results, regulatory & legal question, and impact to current processes with in each Lending Line of Business for final implementation signoff.

          Does anyone have such a process and/or form(s) they are willing to share?

          Much appreciated.

            What will banks do with their tax gift?

            Changes to executive compensation, deferred tax assets and liabilities, foreign earnings and loss of interest deductions are just a few of the ways the new tax laws could impact financial institutions. Check out PKM Tax Partner, Pat Tuley’s feature in Bank Director to hear more:


              Systems Partner, Mike Morris discusses Blockchain’s impact on the banking industry in Transaction Directory!

              “Blockchain seems to be here for the long haul and the banking industry could see a lot of disruption in the coming years.” Learn more from our Systems Partner, Mike Morris on Blockchain’s impact on the banking industry in Transaction Directory:


                ACH Business Continuity

                AVP at a credit_union ($3.5BUSA)

                With the cold weather setting in, I'm just wondering if anyone has a business continuity test for their ACH/Wires group that I can take a look at. We already understand the roles that each team member has, but if/when we are closed for inclement weather we would like to use that date to test our plan and document successes and any failures. Thank you!

                  2017 Credit Union Call Center & Benchmarking Survey

                  The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.

                  Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:

                  • The tensions, drivers, and disconnects behind a strategy focused on member experience
                  • The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
                  • Call center staffing issues, metrics, and technology usage trends and gaps
                  • Current approaches to reducing workload and improving agent performance
                  • & much more

                  Register today to secure a spot!

                    Get a free sneak peek of what your banking policy, procedure, and product manuals should look like.

                    Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.

                    Schedule Your Complimentary Content Assessment

                    Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.

                    SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.

                    Here’s how to get a content assessment:

                    • Let us know you’re interested and we will schedule a 20-minute call to go over your main challenges and pick the policy or procedure you want to focus on (i.e. opening a business account or an IRA).
                    • Next, our content specialists will take your policy or procedure content and re-architect it based on best practices that are proven to improve the search as well as your front line staff’s understanding.
                    • When it’s complete, we’ll deliver your newly architected content and discuss the results with you.

                    Schedule your Complimentary Content Assessment today.

                    Any questions? We're happy to help!

                    The SilverCloud Team


                      Blog: 3 Ways to Keep Your Business Continuity Plan Current

                      Person at a Company (USA)

                      This blog was originally published on August 17, 2017 on the Ncontracts blog.

                      The other day my friend’s basement flooded.

                      It was a rainy night, the kind where television programs are interrupted by an emergency alert warning of a flash flood, but he wasn’t worried. He was in for the night. His roof was solid. His gutters were clean. He’d lived in his house over a decade and had never had a problem so why would things be any different this time?...

                      READ MORE: Download the attached PDF

                        Top 10 Banking Software Providers Powering the Digital Age

                        Hi CBANC,

                        If you are a bank or credit union operating in today’s market, providing an excellent digital experience for your customers and members is likely a top priority.

                        We set out to find some of the most innovative credit union and banking software on the market today and noticed a recurring theme: Most of the technologies on our list had a similar goal — to help financial institutions improve the consumer’s digital experience. So, while each software vendor on our list below provides a unique offering, they all contribute to the common goal and number one strategy of banks and credit unions today: Create the best customer or member experience possible across all digital channels.

                        Check out the full list here.

                        Looking to learn more about how to get the most out of your digital channels? Check out our short video here.

                        -The SilverCloud Team

                          The Secret to a Robust Banking Intranet That Actually Works

                          If your bank or credit union is like the majority of banks and credit unions today, you are dealing with a damaging and pervasive problem that could be impacting every area of your business. The root cause? Believe it or not, it’s your banking intranet.

                          We've written an eBook to help you think through the problem. In it you'll learn how to:

                          -Recognize the main causes of your failing intranet
                          -Understand the 5 key impacts an underperforming intranet has on a bank or credit union
                          -Implement solutions for turning your intranet around

                          Access the eBook here, or download a copy attached.

                          If you have any questions about the eBook, don't hesitate to reach out!


                          SilverCloud Inc.