TOPIC: Dormant & Inactive Accounts

Contacting your customers/members

Employee at a credit_union ($291MUSA)
We are looking at different avenues for contacting members/customers regarding transactional info on their account; not marketing.  We have some that are not responding to mailed letters or phone calls regarding their dormant accounts and we are considering emails.  We have read the CAN-SPAM reg and will not be marketing to them and will still include the option to "opt out".  We have staff that want to use facebook messenger, but I don't feel social media messaging is the way to go.  Do you use any social media messaging to contact your members?  Do you have a sample of your authorization that your customer/members sign?  We will be running this by legal, but wanted to see what others are doing as we update our policies and procedures. 

    Dormant Accounts

    Manager at a bank ($1BUSA)
    Our core vendor, Finastra Phoenix, has recently released an enhancement that will allow certain ACH SEC codes and internal transfer to update the Last Customer Activity.  Has anyone using the Phoenix Core System implemented this, preferably an Indiana institution?