TOPIC: Consumer Accounts

How to Optimize Your Digital Banking Experience for the New Normal

The Coronavirus crisis has forced the banking world to compress years change into weeks. As we adjust to the realities of the new normal and fewer face-to-face in-branch interactions, credit unions must now deliver an excellent member experience, digitally. 
Register for this webinar on Wednesday, May 20th at 2pm to learn actionable steps and best practices that credit unions of any size can easily implement that will allow you to: 
  • Improve the member experience by providing automated self-service 
  • Increase technology adoption while reducing the number of calls and emails
  • Drive more product adoption via your mobile and online banking 
Register
Can't make it? Register anyways and we will send you the recording afterwards!

    call center

    COO at a bank ($447MUSA)
    Does anyone utilize an outsourced call center? Looking for any potential vendor recommendations. If not, could you describe how your call center functions? Number of staff, hours, any additional tasks they work on in-between calls or if they stay very busy with calls?