TOPIC: Complaint

3 Steps to Develop a CRA Complaint Management Program

Good morning, Bankers! Today we are discussing the Community Reinvestment Act and how to develop a complaint management system for it.

With regulators very focused on fair lending, it’s essential that your complaint program is actively and successfully handing CRA complaints to meet regulatory expectations. Here's how to build a CRA complaint program in 3 steps...

This article was originally posted on the Ncontracts blog.

READ THE FULL ARTICLE: Download the attached PDF