TOPIC: Complaint

Managing Complaints To Achieve Better Results

Complaints are the canary in the coal mine. They help identify potential compliance deficiencies and legal violations that could cost the financial institutions hundreds of thousands of dollars in civil monetary penalties, fines and restitution. Learn about complaint trends, the importance of managing consumer complaints, crafting a complaint resolution process that is all encompassing, and best practices to strengthen your complaint program.
https://info.ncontracts.com/webinars/202002-managing-complaints-to-achieve-better-results

    Ncontracts February Webinar - Managing Complaints to Achieve Better Results

    MANAGING COMPLAINTS TO ACHIEVE BETTER RESULTSFebruary 26, 2020 @2:00 PM CT
    Complaints are the canary in the coal mine. They help identify potential compliance deficiencies and legal violations that could cost the financial institutions hundreds of thousands of dollars in civil monetary penalties, fines and restitution. Learn about complaint trends, the importance of managing consumer complaints, crafting a complaint resolution process that is all encompassing, and best practices to strengthen your complaint program.

    Topics to be covered include:
    • Definition of complaints
    • Regulatory expectations
    • Effective compliance programs
    • Risk management through complaint resolution
    • Using complaint data to identify potential fair lending issues
    Join Stephanie Lyon, Ncontract's VP of Compliance for this hot topic webinar.
    Register Here


      Webinar: CECL in 2023 - An Analyst's Perspective

      Join Abrigo analysts on this free webinar as they share the inputs, data, and results from working with public clients through advisory engagements, and outline the steps that financial institutions should be taking in 2020 to get CECL-ready.

      Tuesday, January 28, 2020 at 2:00 p.m. EST

      Register now: https://www.web.abrigo.com/CECL-2023

        Webinar: Ways to Leverage Portfolio Stress Testing Results

        Wednesday, Dec. 18 | 2 p.m. ET/ 1 p.m. CT
        Earn 1 CPE

        Community financial institutions have received little guidance on how to effectively stress test the loan portfolio. Join us for a free webinar to learn the importance of leveraging portfolio stress testing results and how bottom-up and top-down stress testing results can influence capital adequacy, risk management, and lending decisions. 

        Register: https://bit.ly/2DIBiyu

          Webinar: Running a Dynamic Asset/Liability Management Committee

          Monday, November 18, 2019
          2:00 PM ET / 1:00 PM CT

          Today’s economic environment demands that asset/liability management (ALM) teams are identifying and acting on opportunities quickly. The old ways of ALM operations are much different in inverted or negative yield environments. Having a firm risk assessment and plan for future financial performance is the backbone of the Asset/Liability Management Committee’s (ALCO) role. It is the requirement for a robust process for measuring and managing relationships between risk and return.

          The ALM process should not be limited to one that “checks the box” of meeting regulatory requirements. Financial institutions and ALCOs with a dynamic ALM process are able to inform good decision-making related to both strategy and risk.

          Join this webinar to learn:
          • What it looks like to be a dynamic ALM-oriented institution today
          • How to make good decisions in different rate environments
          • How to integrate other decision-making models to determine the best loan terms, rates, and funding source
          Register now: https://www.web.abrigo.com/ALM-webinar-november-18