TOPIC: Personal Accounts

Contacting your customers/members

Employee at a credit_union ($291MUSA)
We are looking at different avenues for contacting members/customers regarding transactional info on their account; not marketing.  We have some that are not responding to mailed letters or phone calls regarding their dormant accounts and we are considering emails.  We have read the CAN-SPAM reg and will not be marketing to them and will still include the option to "opt out".  We have staff that want to use facebook messenger, but I don't feel social media messaging is the way to go.  Do you use any social media messaging to contact your members?  Do you have a sample of your authorization that your customer/members sign?  We will be running this by legal, but wanted to see what others are doing as we update our policies and procedures. 

    Debit Card Brand Flip

    Manager at a bank ($488MUSA)
    Looking for checklists, documentation, considerations, things to ask/think about around a card brand flip. I want to be sure I am asking the right questions because honestly my mind is spinning trying to think about all of the things we have tied into our cards today including instant issue, fraud monitoring, Card Valet, Mobile Wallet, VISA updater, etc. 
    Any insight into what the brand flip process looks like would be appreciated.

      Closing open-end loans for MRB purpose

      Employee at a credit_union ($3.8BUSA)
      Hi all,

      We are curious what others are using for the “specific” denial reason on an adverse action notice when removing a credit limit on an open-end loan or credit card when marijuana-related activity is discovered on the personal accounts (savings, checking, etc.) and your policy is to close the entire relationship which includes the credit card and/or loan account.

      Thank you