TOPIC: Internet Banking

Operational Loss Policy for back office operations

Employee at a credit_union ($630MUSA)
We currently have a policy for losses which occur through the teller line, however as digital transactions have become more the norm we realize the need for some guidelines pertaining to processing these transactions in the back office.  Does anyone have this in place that would be willing to share?  Do you apply the same loss guidelines as you do for the front line?  Any examples and feedback is greatly appreciated.