TOPIC: Internet Banking

Optimizing Your Digital Banking Experience for the New Normal

The Coronavirus crisis has forced the banking world to compress years of change into weeks.

For much of the last few years, the focus has been on the technology required to enable digital banking transactions. As we adjust to the realities of the new normal and fewer face-to-face in-branch interactions, banks and credit unions must now deliver an excellent customer experience, digitally.

Register for this webinar on Thursday, June 25th at 2 pm to learn actionable steps and best practices that  banks and credit unions of any size can easily implement that will allow you to: 
  • Improve the customer experience by providing automated self-service 
  • Increase technology adoption while reducing the number of calls and emails
  • Drive more product adoption via your mobile and online banking 
Register

We'll be sharing a free digital self-assessment your institution can use to identify areas for improvement in your digital banking experience.

Can't make it? Register anyways and receive a copy of the recording to watch when you have a chance!

    How to Optimize Your Digital Banking Experience for the New Normal

    The Coronavirus crisis has forced the banking world to compress years change into weeks. As we adjust to the realities of the new normal and fewer face-to-face in-branch interactions, credit unions must now deliver an excellent member experience, digitally. 
    Register for this webinar on Wednesday, May 20th at 2pm to learn actionable steps and best practices that credit unions of any size can easily implement that will allow you to: 
    • Improve the member experience by providing automated self-service 
    • Increase technology adoption while reducing the number of calls and emails
    • Drive more product adoption via your mobile and online banking 
    Register
    Can't make it? Register anyways and we will send you the recording afterwards!

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        IAT's

        AVP at a credit_union ($175MUSA)
        Our FI reviews all IAT's for OFAC and has for a while.  Lately we are seeing larger IAT's.  Do others have a certain dollar amount that they review in more depth?  what all else do you review?  The account history?  Anyone have a good process they can send?

          Online Banking Subuser

          AVP at a bank ($195MUSA)
          Does your FI offer the ability to add subusers in consumer online banking? A subuser for this purpose would be an individual that is not an owner or signer on the account, but an owner or signer has granted access to use online banking with their own username and password. The owner or signer could grant full or limited access and also remove access. If you allow it, would you be willing to share a sample of your online banking agreement? 

          Any input is appreciated!  


            Operational Loss Policy for back office operations

            Employee at a credit_union ($630MUSA)
            We currently have a policy for losses which occur through the teller line, however as digital transactions have become more the norm we realize the need for some guidelines pertaining to processing these transactions in the back office.  Does anyone have this in place that would be willing to share?  Do you apply the same loss guidelines as you do for the front line?  Any examples and feedback is greatly appreciated.

              Funds Availability Automation

              VP at a credit_union ($1.1BUSA)
              Today we accept check deposits in a variety of channels and methods: in branch, 3rd party atms, online remote dep, shared branch, and by mail. We are curious how others are applying check holds consistently across channels. Are holds being applied manually or automated? If automated, are you running a nightly job? What check or account information is used for decisioning?