As we're moving forward with our online banking conversion to Q2. Does anyone have an outline of the marketing/communication strategy for a past OLB conversion that they'd be willing to share?
We currently have a policy for losses which occur through the teller line, however as digital transactions have become more the norm we realize the need for some guidelines pertaining to processing these transactions in the back office. Does anyone have this in place that would be willing to share? Do you apply the same loss guidelines as you do for the front line? Any examples and feedback is greatly appreciated.