TOPIC: Internet Banking

Guardian Analytics

Manager at a bank ($488MUSA)
Do any of you also use Guardian Analytics for Business Online & ACH anomaly detection? We're in the early stages of implementation and data gathering, but I was hoping some more seasoned users would be willing to share their daily process and what you look for/review. Thanks in advance!

    Infographic | Cyber Crime: A Growing Threat

    The threat to the U.S. financial system from cybercriminals is evident in this infographic, with highlights from the Internet Crime Complaint Center (IC3), and the advisory from FinCEN on Cyber-Events and Cyber-Enabled Crime.

    Learn more about the scale of losses globally, top countries as reported by victims of cybercrime, and highlights from FinCEN’s guidance on these crimes — perpetrated through digital channels.

    Download now: https://verafin.com/resource/cyber-crime-growing-threat/?src=CBANC

    Blob

      Beyond Transactions: How to Turn Your Banking Website into a Digital Branch

      Hey CBANC,

      Join us for a FREE Webinar on Wednesday, February 7th @ 2:00 PM EST.

      The pace of technology continues to shape the banking industry, leaving banks and credit unions struggling to stay ahead. Consumer behaviors have changed. Banking customers today want and expect to interact with a true “Digital Branch” – one where they can complete transactions and find support and product information across digital channels.

      While the banking industry has been focused on transactions, many institutions struggle to provide the same level of support and product information in digital channels as they do in physical branches. Register to attend our live webinar and learn how to translate the physical branch experience into your digital channels.

      In this webinar you will learn:

      • What a Digital Branch is and why implementing a targeted strategy is no longer a “nice to have”
      • What consumers expect from a Digital Branch, and what behaviors guide and inform an engaging user experience
      • How to go beyond transactions and translate what you know about your physical branches into your digital channels
      • The keys to providing engaging product and support related content across digital channels
      • Best practices for creating a Digital Branch told through real industry examples

      Register here to reserve your seat!

      Cheers,

      The SilverCloud Team

      Blob

        Download the results of the 2017 CU Contact Center Benchmarking Survey

        Missed our webinar?

        Download the results of the 2017 Credit Union Contact Benchmark Survey, conducted by Strategic Contact and sponsored by SilverCloud.

        The survey was conducted to empower credit union contact centers to raise their standards of service and respond to growing competition and heightened member expectations. In this document, we share insights and trends observed since the inaugural study in 2016.

        Get your copy today!

        Cheers,
        The SilverCloud Team

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          2017 Credit Union Call Center & Benchmarking Survey

          The results are in from this year’s 2017 Credit Union Contact Center Benchmarking Survey conducted by Strategic Contact. Register to learn how your institution stacks up and what key trends will impact your strategy for the year ahead. Registrants will also receive a link to download the results of the survey following the webinar.

          Join Lori Bocklund, President of Strategic Contact, and Al Rosenbaum, EVP of Customer Success at SilverCloud Inc., as they discuss the impact of and insights behind this year’s results. Gain a better understanding of the current industry landscape, while learning how to improve your member service and respond to growing competition. In this webinar, we’ll focus on:

          • The tensions, drivers, and disconnects behind a strategy focused on member experience
          • The challenges of relying on training, coaching, and development to address issues of high call volume and attrition
          • Call center staffing issues, metrics, and technology usage trends and gaps
          • Current approaches to reducing workload and improving agent performance
          • & much more

          Register today to secure a spot!

            10 Questions to Ask About Your Bank/CU's Web Design Project

            Does your bank or credit union need a new website? If so, you may be wondering where to start or how to begin. This 16-page eBook will help you get your project rolling and assist you in determining the most important questions to consider when planning for the launch of your new website.

            In this eBook, we discuss what questions you should ask and why they are important. Questions include:

            • What are your objectives?
            • Does your website represent your brand?
            • What is your SEO strategy?
            • What is your conversion strategy?
            • How will website traffic be measured?
            • How will social media be integrated?
              ....And many more!

            Download the eBook here!

            Any questions we missed? Let us know! Comment below or email me at jholup@silvercloudinc.com. We're always looking to improve the resources we offer the Bank/CU community.

            Best,
            Julia