TOPIC: Customers

How Community Financial Institutions Can Effectively Implement Loan Origination Software | Webinar | Nov. 19

Tuesday, November 19 | 2 p.m. ET / 1 p.m. CT
Register now

Community financial institutions operate in a world of increasing competition, increasing regulatory requirements, and changing customer expectations. Software and automation can help tackle these challenges. Join us for a free webinar to learn how loan origination software can drive efficiency and, ultimately, loan growth at your institution.

Key takeaways:
  
  • Current market conditions and trends across the industry  
  • Ways financial institutions can make successful software transitions

Save your seat!

    Infographic | Elder Financial Abuse - Under Reported and on the Rise.

    Infographic
    Elder Financial Abuse
    Under Reported and on the Rise.

    Download Now


    In 2010, annual financial losses from Elder Financial Abuse surpassed $2.9 billion. Recent research estimates actual annual losses at more than $36 billion.

    This infographic sheds light on the impact and shocking statistics of Elder Financial Abuse.

    Highlights:
    • The impact of this crime on society
    • How you can help protect your senior customers
    • Red flag indicators of Elder Financial Abuse
    Download Now

      Letter of Indemnification Response

      Manager at a credit_union ($174MUSA)
      Does anyone have a respondent form-letter to answer an indemnification request for the reclamation of funds, that they would be willing to share with me?

      For example, our member accepts a check for the sale of personal items and deposits said check with our institution. Three weeks later, we receive a request from the FI the check was drawn on, to return those funds, because the check was written from a stolen book of checks. 

      I’m looking for a response letter that would courteously decline or offer partial remittance to the other FI, in the event that our member lacked sufficient funds to comply with the request, without divulging any sensitive information.